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| *** KN_Wikid_stuck (~Kn@ns3.mydin.com) has joined #wikid | 04:18 | |
| KN_Wikid_stuck | hi | 04:18 |
|---|---|---|
| KN_Wikid_stuck | got trouble setting up wikid enterprise trial in xenserver 6.0 Any help would be welcome. | 04:19 |
| KN_Wikid_stuck | anyway can contact me at khairul.nizam@mydin.com.. thanks | 04:26 |
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| *** nowen (~nowen@adsl-74-176-163-56.asm.bellsouth.net) has joined #wikid | 13:01 | |
| *** Klick_sysadmin (266388b2@gateway/web/freenode/ip.38.99.136.178) has joined #wikid | 14:38 | |
| Klick_sysadmin | hello, I'm a sys admin from a company called Klick | 14:38 |
| nowen | hi | 14:38 |
| Klick_sysadmin | we've purchased your VPN software a while back | 14:38 |
| Klick_sysadmin | and we've run into a problem with it right now | 14:38 |
| nowen | what's the problem? | 14:39 |
| Klick_sysadmin | We patched our wikid server and now the radius is not listening | 14:39 |
| Klick_sysadmin | double checked to see if iptables was off, it was | 14:39 |
| Klick_sysadmin | also restarted the wikidctl service | 14:39 |
| nowen | you ran 'yum update'? | 14:39 |
| Klick_sysadmin | thats correct | 14:39 |
| nowen | and is there an error in the WiKIDAdmin logs? | 14:39 |
| Klick_sysadmin | we'll check, whats the path? just double checking | 14:40 |
| nowen | the WiKIDAdmin is the web UI | 14:40 |
| Klick_sysadmin | oh I see | 14:40 |
| Klick_sysadmin | let me take a look there. | 14:40 |
| nowen | what does 'netstat -anp | grep 1812' display? | 14:41 |
| nowen | I can call you back - but I prefer this - I can type the commands needed. | 14:41 |
| nowen | and we can use http://pastebin.com to exchange log files | 14:42 |
| Klick_sysadmin | alright. | 14:43 |
| Klick_sysadmin | I | 14:43 |
| Klick_sysadmin | I'm just trying to see if I have a copy of my VM for the wikid server and restoring that first. it'll be quick | 14:43 |
| nowen | ok | 14:44 |
| Klick_sysadmin | it shows nothing by the way | 14:46 |
| nowen | ok | 14:46 |
| nowen | what does 'rpm -qa | grep wikid' show? | 14:47 |
| Klick_sysadmin | is there something else I can do? | 14:47 |
| Klick_sysadmin | ok let me check | 14:47 |
| Klick_sysadmin | # rpm -qa | grep wikid wikid-server-enterprise-3.4.55.b349-1 | 14:48 |
| Klick_sysadmin | is it ok for me to paste my output here? | 14:49 |
| nowen | ok, let update that. | 14:49 |
| nowen | yes | 14:49 |
| Klick_sysadmin | # /opt/WiKID/bin/wikidctl start Database already started. Logger process already started. TimeCop process already started. wAuth protocol daemon already started. Tomcat server already started. Starting RADIUS protocol daemon ...Success! LDAP protocol not enabled. | 14:49 |
| Klick_sysadmin | everything says "already started" except for RADIUS server which keeps starting everytime | 14:49 |
| nowen | get this: http://wikidsystems-dl.com/wikid-server-enterprise-3.4.87.b1216-1.noarch.rpm | 14:49 |
| nowen | try this too: cd to / | 14:49 |
| nowen | and run ls -lR | 14:50 |
| nowen | the radius server needs random info to get started. not much of that on a headless system | 14:51 |
| nowen | the updated rpms are more optimized | 14:51 |
| Klick_sysadmin | hey thanks alot for your help. | 14:52 |
| Klick_sysadmin | it seems like we got it working now. | 14:53 |
| nowen | did it start? | 14:53 |
| Klick_sysadmin | yes. | 14:53 |
| nowen | did you update the rpms? | 14:53 |
| Klick_sysadmin | it's working now | 14:53 |
| Klick_sysadmin | no I did not. wikid-server-enterprise-3.4.55.b349-1 | 14:54 |
| nowen | you should definitely upgrade | 14:54 |
| Klick_sysadmin | alright, we | 14:55 |
| nowen | there are a bunch of updates for radius http://www.wikidsystems.com/downloads/changelogs/enterprise-changelog | 14:55 |
| Klick_sysadmin | we had our users down for a bit. | 14:55 |
| Klick_sysadmin | does updating the rpm, cause a server reboot necessary?\ | 14:55 |
| Klick_sysadmin | sorry for my english | 14:55 |
| nowen | no, but it stops wikid and you would need to restart | 14:55 |
| nowen | np | 14:55 |
| Klick_sysadmin | oh I see | 14:57 |
| Klick_sysadmin | sorry I'm bouncing back and forth with my other sys admin | 14:59 |
| Klick_sysadmin | is thats all thats needed to update the rpm | 15:00 |
| Klick_sysadmin | is there any additional services I need to be aware of | 15:00 |
| nowen | yes, just run 'rpm -uvh wikid..' and then 'wikidctl start' | 15:00 |
| nowen | snapshot first ;) | 15:01 |
| Klick_sysadmin | ok, we jsut brought our server back up after a bit of downtime. | 15:01 |
| Klick_sysadmin | so I will need to do this afterhours | 15:01 |
| nowen | yeah, I understand | 15:01 |
| Klick_sysadmin | yes! snapshot saved us | 15:01 |
| nowen | besides this issue - how has it been? | 15:01 |
| Klick_sysadmin | its been great | 15:02 |
| Klick_sysadmin | I think this is the first main issue we've had | 15:02 |
| nowen | are you using it internally or is this for your customers too? | 15:02 |
| Klick_sysadmin | its for our internal users | 15:02 |
| nowen | brb - coffee time | 15:04 |
| Klick_sysadmin | same here. | 15:05 |
| nowen | back | 15:16 |
| *** Mark__ (470e15da@gateway/web/freenode/ip.71.14.21.218) has joined #wikid | 17:09 | |
| Mark__ | Hello | 17:10 |
| nowen | hi | 17:10 |
| Mark__ | I get this when trying to make it run: "Error starting WiKIDBB3: Module "WiKIDBB#' attempts to access a secure API" | 17:10 |
| Mark__ | this is on a BB | 17:10 |
| nowen | what model? | 17:10 |
| Mark__ | asking now | 17:12 |
| nowen | k | 17:12 |
| nowen | you can have them try this version: http://www.wikidsystems.com/webdemo/tokens/rim/3.0.11/WiKIDBB3.jad | 17:12 |
| Mark__ | does he have to download it or can he follow it from your link | 17:15 |
| nowen | clicking that link should download it | 17:15 |
| Mark__ | It is a BB curve he is getting me the model and version | 17:21 |
| nowen | hmm. the curve is a particular pia. | 17:21 |
| nowen | as is RIM in general | 17:21 |
| nowen | ;) | 17:21 |
| Mark__ | 9300 | 17:23 |
| Mark__ | BlackBerry® 9300 smartphone (3G, Wi-Fi) 6.0 Bundle 2949 (v6.0.0.668, Platform 6.6.0.236) | 17:24 |
| Mark__ | you saying we need to switch to Android and Iphones | 17:25 |
| Mark__ | iPhones | 17:25 |
| nowen | not really - that's up to you. I'm saying RIM does a bad job with their app store options | 17:26 |
| nowen | with android, we use certain APIs - they tell us which OS versions support those APIs. I know we work on 95%+ of android phones | 17:26 |
| *** mark___ (470e15da@gateway/web/freenode/ip.71.14.21.218) has joined #wikid | 17:27 | |
| nowen | with RIM, we use whatever and then we have to choose which phones we support - but they don't list what OS the phone use | 17:27 |
| nowen | did you get that? | 17:28 |
| mark___ | had a netwrok hickup | 17:28 |
| nowen | np | 17:28 |
| nowen | (01:26:12 PM) nowen: not really - that's up to you. I'm saying RIM does a bad job with their app store options | 17:28 |
| nowen | (01:26:56 PM) nowen: with android, we use certain APIs - they tell us which OS versions support those APIs. I know we work on 95%+ of android phones | 17:28 |
| nowen | (01:27:55 PM) nowen: with RIM, we use whatever and then we have to choose which phones we support - but they don't list what OS the phone use | 17:28 |
| nowen | so i can say 'deploy this app to Curve 3g' but it is hard to know what OS that phone is running - have you upgraded? | 17:29 |
| nowen | I would rather say: "here is one for 5x. here is one for 6.x" | 17:29 |
| *** Mark__ has quit (Ping timeout: 245 seconds) | 17:30 | |
| mark___ | ok | 17:30 |
| nowen | but in many ways, the BB with BES is a more secure solution | 17:30 |
| nowen | for an enterprise | 17:30 |
| nowen | I suppose you can get similar functionality for the iphone and android now? | 17:31 |
| mark___ | i know this is the 4th time I have had to work with you on a BB curve issue | 17:31 |
| nowen | I thought i had fixed it finally | 17:31 |
| nowen | also, none of this is reflected in the emulator | 17:31 |
| mark___ | of course not that would make it easy for you | 17:32 |
| mark___ | what about a Symbian client? | 17:32 |
| mark___ | I guess in Europe we have several users still using Symbian phones | 17:33 |
| nowen | we don't have one. | 17:33 |
| mark___ | i know that | 17:33 |
| nowen | some people have used the j2me client, I think | 17:33 |
| mark___ | yes we had a user do that | 17:33 |
| nowen | hasn't symbian been dropped for windows? | 17:34 |
| mark___ | ? | 17:34 |
| nowen | I thought Nokia switched from Symbian to Wnidows mobile | 17:34 |
| mark___ | I do not use either one so I do not follow but i think you are correct | 17:35 |
| mark___ | okay that worked for him but all he has is a blank icon for launching the app | 17:35 |
| nowen | hmm | 17:35 |
| nowen | that's new | 17:35 |
| nowen | maybe a reboot? | 17:35 |
| nowen | I feel dirty just saying that ;) | 17:36 |
| mark___ | I got him rebooting | 17:36 |
| mark___ | no issues with our server so far | 17:37 |
| nowen | I think we got that one. Sorry about it | 17:37 |
| mark___ | did you ever determine what was causing the issue | 17:37 |
| nowen | the usogres package handles replication. not sure exactly what it was, maybe a memory leak, | 17:38 |
| nowen | but updating it and upping memory to 2 gigs cleared it up | 17:39 |
| mark___ | ok | 17:40 |
| mark___ | so are all of these other people on the chat your employees? | 17:41 |
| mark___ | i always see them here | 17:41 |
| mark___ | but they never speak | 17:41 |
| nowen | ha! | 17:42 |
| mark___ | did you get paid | 17:42 |
| nowen | to be honest, I'm not sure. I've had some lurk here before | 17:42 |
| nowen | yes! | 17:42 |
| mark___ | ok | 17:42 |
| nowen | thanks - forgot to mention that | 17:42 |
| mark___ | I assumed since you did not ask again | 17:42 |
| mark___ | rebooted and no chagne on the icon | 17:43 |
| mark___ | change | 17:43 |
| nowen | hmm. | 17:45 |
| nowen | well, uninstall/reinstall? | 17:46 |
| nowen | we can try to give him the .12 jad and see if it is just the app store | 17:46 |
| nowen | or we can have him uninstall and try a lower version | 17:47 |
| nowen | but, I like that the .11 installed almost correctly | 17:47 |
| mark___ | your call | 17:53 |
| nowen | I say uninstall and re-install | 17:53 |
| nowen | wait one sec | 17:53 |
| mark___ | ok | 17:54 |
| mark___ | waiting | 17:54 |
| mark___ | . | 17:54 |
| mark___ | .. | 17:54 |
| mark___ | ... | 17:54 |
| nowen | ok - go for it | 17:54 |
| mark___ | ok | 17:55 |
| mark___ | it will be a few minutes i will let you know what I find out | 17:57 |
| nowen | k | 17:57 |
| mark___ | okay icon appeared he is verifying it works | 18:06 |
| nowen | awesome | 18:06 |
| nowen | I'm guessing that it was some minor mistake or glitch in the install | 18:07 |
| nowen | still not 100% sure what to do about the app store | 18:07 |
| mark___ | okay it is working | 18:07 |
| nowen | maybe you guys should try pushing it out via the BES server | 18:10 |
| nowen | I'm guessing that any problems with the installs would either go away or become completely apparent if you pushed the software from the BES to all your BB users | 18:22 |
| laszlof | people still use blackberrys? ;) | 18:26 |
| nowen | hehe | 18:28 |
| nowen | yeah, and for the record, people still have AOL accounts | 18:28 |
| laszlof | thats a scary though :( | 18:28 |
| nowen | It's serious business: one of your relatives could suffer from an AOL email address. | 18:29 |
| nowen | A parent. Or even a grandparent. | 18:29 |
| laszlof | heh | 18:29 |
| laszlof | have any time to soak up that email I sent? | 18:30 |
| nowen | we're gonna have a powwow about it Tuesday | 18:34 |
| laszlof | k | 18:34 |
| nowen | my hour long presentations is 35 minutes :( | 19:25 |
| *** mark___ has quit (Ping timeout: 245 seconds) | 19:48 | |
| *** Klick_sysadmin has quit (Ping timeout: 245 seconds) | 19:48 | |
| laszlof | add a "Q&A" section | 21:11 |
| nowen | ha | 21:25 |
| nowen | my q&a slide is a picture of google | 21:25 |
| laszlof | nice | 21:26 |
| laszlof | you should see the presentation I put together for ASO when we setup 2FA | 21:29 |
| nowen | yes, I should | 21:29 |
| laszlof | we were in sarasota at our annual company "meetup" | 21:29 |
| nowen | looks like dreamhost is offering 2fa now | 21:30 |
| laszlof | about 2 hours before a group session/technical discussion, doug was like, "hey, you should put together a presentation to explain how people are supposed to use this new wikid thing" | 21:30 |
| nowen | lol | 21:30 |
| laszlof | i literally facepalmed | 21:30 |
| laszlof | i wish it was recorded, was quite entertaining | 21:30 |
| laszlof | looks like I deleted it | 21:31 |
| laszlof | the actual powerpoint i mean | 21:31 |
| nowen | oh well | 21:31 |
| laszlof | i pulled random images from google and slapped it together in about an hour and a half | 21:32 |
| laszlof | and then just winged in on the speaking part | 21:32 |
| laszlof | fortunately, it was so vague, the Q&A section lasted longer than the presentation itself | 21:32 |
| nowen | hmm, good plan | 21:33 |
| nowen | but then what if no one has any questions? | 21:33 |
| laszlof | it was vague enough that there were plenty of those :) | 21:33 |
| laszlof | oh, and I put a nyan cat man video at the end for good measure | 21:46 |
| laszlof | (there was previous discussion earlier that day from people who had no idea what nyan cat was) | 21:47 |
| nowen | that could take up a lot of time | 21:47 |
| laszlof | it was like 15 minutes long | 21:47 |
| laszlof | lol | 21:47 |
| nowen | lol | 21:47 |
| laszlof | nowen: I just thought of something I forgot to include in that document | 22:49 |
| nowen | ok | 22:49 |
| laszlof | the ability to disable/enable tokens/logins | 22:49 |
| laszlof | im not sure if thats in the api or not | 22:49 |
| nowen | that's there | 22:49 |
| nowen | iirc | 22:49 |
| laszlof | k. I'll have to take a look | 22:49 |
| laszlof | the token clients could use a major facelift too, while you're at it | 22:51 |
| laszlof | :P | 22:51 |
| nowen | man, you're full of work! | 22:52 |
| laszlof | well, if you look at the token clients for competing apps, they look much more modern ;) | 22:52 |
| laszlof | I still wanna play with the HTML5 stuff a bit and see if I can build a cool looking client | 22:53 |
| nowen | the key thing for the html6 token will be securing local storage | 22:53 |
| laszlof | yeah. | 22:54 |
| laszlof | well, there is a sql-like storage engine | 22:54 |
| laszlof | im not sure if that would be any better | 22:54 |
| laszlof | web-sql i think hey call it. part of webkit I think | 22:55 |
| laszlof | but really, what do you need to secure on the localStorage? what actually gets stored thats going to be that sensative? | 22:57 |
| nowen | the private key | 22:57 |
| laszlof | but with same-domain restrictions, the only way something would get that is if there was an XSS vulnerability in the HTML5 code you write | 22:57 |
| laszlof | or physically steal the device | 22:57 |
| nowen | or some other browser vuln, right? | 22:58 |
| laszlof | yeah. | 22:58 |
| nowen | I think that's the worry | 22:58 |
| laszlof | the private key is only part of the puzzle though | 22:58 |
| laszlof | you'd still need the passphrase for said private key | 22:58 |
| laszlof | and the pin for the domain | 22:58 |
| nowen | correct | 22:58 |
| nowen | although currently, there is no passphrase | 22:59 |
| laszlof | for the html5 token you mean? | 22:59 |
| nowen | yes | 22:59 |
| laszlof | ah | 22:59 |
| laszlof | well, that should be fixed :) | 22:59 |
| laszlof | oh look, another item for your todo list! | 23:00 |
| nowen | lol | 23:00 |
| laszlof | the other problem you run into with html5 tokens, specifically for mobile usage, is if someone clears the browser cache on safari (for the iphone/ipad), it will wipe the token data as well | 23:02 |
| nowen | yep | 23:02 |
| laszlof | what language are the iOS tokens written in? | 23:03 |
| nowen | objective-c | 23:03 |
| laszlof | ah | 23:06 |
| laszlof | have you thought about using something like appcelerator? | 23:07 |
| nowen | a bit. | 23:08 |
| nowen | but what's the cost? | 23:08 |
| laszlof | obj-c is a pain in the ass unless you have someone dedicated to coding JUST mobile apps | 23:08 |
| nowen | we have a guy that does obj-c | 23:08 |
| laszlof | not sure on price. I've used the free package before without any issues | 23:08 |
| nowen | what language do you write in? | 23:09 |
| laszlof | the only thing that might be useful for you would be the Enterprise Extensions | 23:09 |
| laszlof | it lets you turn html/javascript into native apps that are cross platform | 23:09 |
| laszlof | you could basically take a single code base and deliver it to all your mobile apps, so they would all function the same way, have the same feel, etc. | 23:11 |
| nowen | yeah, that would be great | 23:12 |
| laszlof | and look a heck of a lot more modern since you dont have to create all the UI elements from scratch | 23:12 |
| laszlof | I'm not sure what kind of storage engines they have though | 23:12 |
| nowen | yeah, and how is their security? | 23:12 |
| laszlof | some big companies using them for mobile apps | 23:13 |
| laszlof | so I'd imagine its relatively good | 23:13 |
| laszlof | yeah, ebay, paypal, etc | 23:13 |
| laszlof | gotta be somewhat secure | 23:13 |
| laszlof | i cant imagine paypal would use them if there was some kind of vulnerability | 23:14 |
| nowen | ugh "contact sales for pricing" | 23:14 |
| laszlof | i hate that | 23:14 |
| laszlof | "if you have to ask, you cant afford it" | 23:15 |
| nowen | me too which is why we don't do it | 23:15 |
| nowen | :_ | 23:15 |
| nowen | ;) | 23:15 |
| nowen | http://developer.appcelerator.com/question/271/confused-about-pricing | 23:15 |
| laszlof | couple years old, wonder if the pricing is correct | 23:16 |
| nowen | does the traffic go through their servers? | 23:18 |
| laszlof | no, I think its just a development SDK | 23:19 |
| nowen | how to they charge per 'push' or 'email' | 23:19 |
| laszlof | ugh, their IDE is based on eclipse | 23:21 |
| laszlof | I just switched over to using Coda instead of Aptana for dev. I'm glad to get away from Eclipse | 23:22 |
| nowen | seems like nobody likes it ;) | 23:23 |
| laszlof | its slow and buggy | 23:26 |
| laszlof | at least on the mac | 23:26 |
| laszlof | Coda is nice | 23:26 |
| laszlof | Coda is less of an IDE though, more of a glorified text-editor | 23:28 |
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