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| Pari_ | Is there anyone here to help with wikid client issues? | 07:23 |
|---|---|---|
| Pari_ | I just did an update for it on my ipad and now it doesn't work, and I'm suppose to be logged in at work right now :( | 07:24 |
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| *** nowen (~nowen@99-174-92-191.lightspeed.tukrga.sbcglobal.net) has joined #wikid | 11:45 | |
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| *** amin (amin@nat/acquia/x-nledezklanhdggvk) has joined #wikid | 14:54 | |
| nowen | amin: hi | 14:54 |
| nowen | are you having trouble with the iphone token? | 14:54 |
| amin | Wow, indeed I am! | 14:54 |
| nowen | welcome to my morning ;-) | 14:55 |
| amin | Indeed. I'm from Acquia, BTW. | 14:55 |
| nowen | we have pulled it from the app store, so hopefully not too many of your users are affected | 14:55 |
| amin | Understood. So I got some users to switch to pyWikid in the meantime. | 14:55 |
| nowen | how many users were affected? | 14:56 |
| amin | Unknown. It's still early in the morning here, I have at least two users that I had to re-register tokens. I'm sure more will file issues with us as time goes on | 14:57 |
| amin | Many of us use CLI-based clients as part of our automated toolset | 14:58 |
| nowen | I hope not - I can't find it on the app store any more so hopefully the removal process is faster than the approval process | 14:58 |
| nowen | that there is no reversion process in the apple app store is lame | 14:58 |
| amin | Ooh, terrible. | 14:58 |
| nowen | yeah, I have to agree - not that we're not at fault here - but the options are remove it entirely or submit a new one and wait for approval | 15:00 |
| nowen | last approval took 3 days | 15:00 |
| amin | Well I've notified all of our staff that uses the service to switch, so at least we have a workaround in the meantime. Thanks for letting me know what's going on. | 15:00 |
| nowen | yeah, so sorry. | 15:00 |
| amin | It's quite alright, I totally understand your position. While I have you, I'm currently running wikid-server-enterprise-3.4.87-b839 and I'm wondering if I should upgrade for any serious reason. | 15:01 |
| amin | To be honest we haven't upgraded since initial install and I realized we're probably woefully out of date | 15:02 |
| nowen | lol | 15:02 |
| nowen | this is what we get for creating software that keeps running | 15:02 |
| nowen | http://www.wikidsystems.com/downloads/changelogs/enterprise-changelog | 15:02 |
| nowen | the cert expiration is a big one | 15:02 |
| nowen | when you upgrade, you will need to create new intermediate, localhost and wauth certs, | 15:03 |
| nowen | most of our upgrades are not that complex, fyi | 15:03 |
| amin | Ok, thank you. I'll file an issue internally and get that rolling. Again, thanks for the help! | 15:03 |
| nowen | Remove weak SSL ciphers for PCI compliance | 15:03 |
| nowen | you can do that manually too | 15:04 |
| nowen | also, update the utilities rpm at the same time | 15:04 |
| nowen | with tomcat 7, there's a compiled start script | 15:05 |
| nowen | please feel free to set up a test lab - don't worry about licenses for it | 15:05 |
| amin | excellent, thank you. | 15:06 |
| amin | Best of luck today, I feel your pain. | 15:06 |
| nowen | ;-) | 15:06 |
| amin | later! | 15:06 |
| nowen | oh well | 15:06 |
| nowen | later | 15:06 |
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| joevano | nowen: if you get a fixed client build you can request an expediated review of your app... you can't do it all the time but as long as it doesn't happen frequently | 15:45 |
| nowen | yeah, we will definitely ask | 15:46 |
| nowen | and we have only done it once in the past, iirc | 15:46 |
| nowen | do you have an iphone token? | 15:46 |
| joevano | i do and did this morning :-( | 15:47 |
| nowen | hmm | 15:48 |
| nowen | doesn't yours use dns? | 15:48 |
| nowen | are you 208103001181? | 15:48 |
| nowen | because we thought only non-dns domains - which is almost all of them - were affected | 15:52 |
| nowen | but i have a cname for you | 15:52 |
| joevano | yes.. hadn't tried it yet... just saw there were issues | 15:52 |
| nowen | can you? | 15:53 |
| joevano | let me see | 15:53 |
| joevano | Unable to fetch passcode: Could not connect to the server. | 15:54 |
| nowen | hmm | 15:55 |
| joevano | I am guessing the server is up since we aren't getting calls | 15:55 |
| joevano | checking that now | 15:55 |
| nowen | ugh | 15:57 |
| joevano | works on the android client... | 15:57 |
| nowen | I was hoping that since you'll had a cname in our records it would fail over | 15:58 |
| joevano | nope... sorry. disabled my wifi to make sure it wasn't some config thing on our network as well. Still get the message. | 16:02 |
| nowen | ok. thanks for the intel | 16:03 |
| nowen | if you delete and re-reg all should be fine | 16:03 |
| joevano | ah... ok. I will try that and verify | 16:03 |
| *** ionepoch (~ionepoch@wsip-98-173-30-75.sb.sd.cox.net) has joined #wikid | 17:24 | |
| ionepoch | Greetings, anyone available to discuss the iphone app update. We appear to be unable to authenticate since the update | 17:26 |
| nowen | ionepoch: I'm sorry for the issue | 17:26 |
| nowen | we have pulled the update from the store, but some people seemed to get it anyway | 17:26 |
| nowen | what company are you with? | 17:26 |
| ionepoch | just sent a download request for updated server | 17:27 |
| ionepoch | can you check email | 17:27 |
| nowen | got it | 17:27 |
| ionepoch | website reports | 17:28 |
| ionepoch | Download WiKID Server .DEB 3.4.88(53 meg) | 17:28 |
| ionepoch | we're on | 17:28 |
| ionepoch | wikid-server-enterprise 3.5.0-b1373 / wikid-utilities 3.4.2 | 17:28 |
| ionepoch | is there an update i should be looking for server side? | 17:28 |
| nowen | here's the latest: http://wikidsystems-dl.com/wikid-server-enterprise_3.5.0-b1472-1.deb | 17:29 |
| nowen | and | 17:29 |
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| nowen | http://wikidsystems-dl.com/wikid-utilities_3.4.3-1.deb | 17:29 |
| ionepoch | do you think updating the server will fix the iphone issues? | 17:29 |
| nowen | no | 17:29 |
| ionepoch | k | 17:29 |
| nowen | it is purely an iphone token issue. | 17:30 |
| nowen | all the other tokens should work | 17:30 |
| ionepoch | ok | 17:30 |
| nowen | you can delete the domain and re-reg the tokens and they will work. or you can wait for the updaet | 17:30 |
| ionepoch | k | 17:30 |
| ionepoch | that is helpful | 17:30 |
| nowen | when did you update? | 17:30 |
| ionepoch | the iphone auto-updates apps now | 17:31 |
| ionepoch | so | 17:31 |
| ionepoch | i think last night? | 17:31 |
| ionepoch | sometime by itself | 17:31 |
| nowen | yeah | 17:31 |
| nowen | so, I think pulling the update didn't do much good | 17:31 |
| ionepoch | and now for the annoying question... ETA on the iphone app fix? | 17:31 |
| nowen | well, I think now we will update to the old binary and push it to apple. we can mark it as critical and they will expedite it, but we still have to wait. | 17:32 |
| nowen | let me go get an update | 17:33 |
| ionepoch | ok | 17:33 |
| ionepoch | i think | 17:33 |
| ionepoch | we will be delete the domain and re-reg the tokens and they will work. | 17:33 |
| ionepoch | but just to make sure I understand your instructions | 17:33 |
| ionepoch | ... | 17:33 |
| ionepoch | in the wikiadmin page | 17:33 |
| ionepoch | we need to go to domain management.. | 17:33 |
| ionepoch | and delete the entire domain | 17:33 |
| ionepoch | then go through the setup process for each device? | 17:34 |
| ionepoch | (we have more servers authenticating on wikid than we have users using tokens... so it may be fast for us to do this) | 17:34 |
| joevano | nowen... it did do some good at least. My users haven't gotten it (other than mr bleeding edge here). | 17:35 |
| nowen | ionepoch: what time zone are you in? | 17:36 |
| ionepoch | PST | 17:36 |
| ionepoch | or PDT | 17:36 |
| ionepoch | or whatever the hell pacific is | 17:36 |
| nowen | lol | 17:36 |
| joevano | both.. but currently PST | 17:36 |
| ionepoch | ;-) | 17:36 |
| nowen | joevano: I think it all comes down to auto-update. if you have it on, you got it. | 17:37 |
| ionepoch | hmm | 17:38 |
| ionepoch | on the currently updated iphone app | 17:38 |
| ionepoch | when i go to add a new domain | 17:38 |
| ionepoch | neverminds | 17:38 |
| nowen | yes, you can delete a re-add the domain and it will work | 17:38 |
| ionepoch | ooo | 17:41 |
| ionepoch | error: domain is associated with x users and y network clients... you need to delete those first | 17:41 |
| ionepoch | ... | 17:41 |
| nowen | ohh | 17:41 |
| nowen | no non | 17:41 |
| nowen | no | 17:41 |
| nowen | you can delete the domain on the token and re-register the token | 17:41 |
| ionepoch | ok | 17:42 |
| ionepoch | uh... how do i delete the domain on a token ;-) | 17:42 |
| nowen | hit the edit button top right | 17:42 |
| ionepoch | on which page? | 17:43 |
| ionepoch | the domain page? | 17:43 |
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| nowen | no - on the iphone token | 17:43 |
| ionepoch | ah | 17:43 |
| ionepoch | hmmmm... wait for it... | 17:45 |
| ionepoch | tada! | 17:46 |
| ionepoch | awesome | 17:46 |
| ionepoch | you rock, thanks! | 17:46 |
| nowen | joevano: do you know of users that actually didn't get the update or are you just not getting complaints? | 17:50 |
| ionepoch | thanks again.. until next time, cheers | 17:51 |
| nowen | ionepoch: sorry for the problem | 17:52 |
| ionepoch | shit happens, i totally get it! | 17:52 |
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| joevano | nowen: actual users that are still using their iphone client | 18:09 |
| nowen | hmm | 18:11 |
| nowen | I'm still wondering if we post the old working one or push through a fix on the borken one | 18:11 |
| joevano | was actually going around to people here in the office looking for "broken" clients | 18:11 |
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| aciravola | Hey Nick. Not to be a black cloud, but any news on the Iphone/Ipad App? | 19:57 |
| aciravola | You have my email - Let me know! Great product! - - - Anxious to get it running again... | 19:58 |
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