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| *** Mark_ (470e1a6b@gateway/web/freenode/ip.71.14.26.107) has joined #wikid | 14:48 | |
| Mark_ | Hello | 14:48 |
|---|---|---|
| nowen | hey Mark, sorry for the website issues | 14:48 |
| Mark_ | np | 14:48 |
| Mark_ | got a few quick questions | 14:49 |
| nowen | ok | 14:49 |
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| nowen | got bounced. Did I miss your question Mark_? | 14:54 |
| Mark_ | had a user have an issue with the jnlp link this morning getting the "java.net.MalformedURLException: unknown protocol: socket error | 14:55 |
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| Mark_ | i had them go into the Java control panel under network settings and change it to Direct Connect and hte issue was resolved | 14:56 |
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| Mark_ | did you see it? | 14:56 |
| nowen | java.net.MalformedURLException: unknown protocol: socket error | 14:56 |
| nowen | yes | 14:56 |
| Mark_ | i had them go into the Java control panel under network settings and change it to Direct Connect and hte issue was resolved | 14:56 |
| nowen | odd stuff going on with my computer today | 14:56 |
| nowen | did they have a proxy setup? | 14:57 |
| Mark_ | any ideas what causes this issue? | 14:57 |
| Mark_ | not in Wikid | 14:57 |
| Mark_ | it has only happened on 3 users | 14:57 |
| Mark_ | I am thinking there is an issue with how their proxy settings are setup on the pc | 14:57 |
| Mark_ | and we now have 1100 users | 14:58 |
| nowen | it sounds like a proxy issues | 14:58 |
| nowen | hmm "Before JDK 6, "use browser settingd" would always get the settings from IE, instead of the default browser." | 14:59 |
| Mark_ | they were all on either Java 6 or 7 | 14:59 |
| nowen | hmm, some were on 7? | 14:59 |
| Mark_ | yes one was | 14:59 |
| Mark_ | I have our proxy guys troubleshooting the issue as well | 15:00 |
| Mark_ | why does the full client install also work sometimes when the jnlp does not | 15:01 |
| Mark_ | and is your recomendation to use the jnlp or the full client? | 15:01 |
| nowen | the full client doesn't use the proxy settings from the browser | 15:01 |
| Mark_ | okay so it is definitely a browser proxy issue then | 15:02 |
| nowen | I think it depends on your ability to push out software. if you'll have a tool that can push out the full java client in an automated fashion, then do that | 15:02 |
| nowen | we are seeing some issues on the java client now that we are trying to figure out | 15:02 |
| Mark_ | okay so the full client is better than the jnlp | 15:03 |
| nowen | jnlp allows you do some things that might help | 15:05 |
| nowen | Can you'll push out the java token? | 15:05 |
| Mark_ | yes at one time we were going that route but then changed over to the jnlp | 15:05 |
| Mark_ | as our Linux users would not receive the package | 15:06 |
| nowen | ahh | 15:06 |
| nowen | how many linux users do you have? | 15:06 |
| Mark_ | rough estimate is 400-600 | 15:06 |
| nowen | and do they use different distros? fedora, ubuntu? | 15:07 |
| Mark_ | most are ubuntu | 15:07 |
| Mark_ | we have a few one off's though | 15:08 |
| nowen | ok | 15:08 |
| Mark_ | On BB did you ever get that issue resolved or do wwe need to keep using those links you gave me | 15:08 |
| Mark_ | also we are gettitng ready to upgrade to your last release when we failover will there be any issues with replicating the db back to the upgraded system from the non-upgraded system? | 15:10 |
| nowen | what was the bb issue again? that one user on at&T? | 15:12 |
| Mark_ | no | 15:14 |
| Mark_ | it was where certain os versions was not identifying the correct client | 15:14 |
| nowen | oh - ok. I think we have worked through all of those | 15:15 |
| nowen | do you have any BB10s? | 15:15 |
| Mark_ | lol no idea | 15:17 |
| nowen | haha | 15:17 |
| Mark_ | not even sure how many BB's we actually have left | 15:17 |
| nowen | ok -we don't support bb10 at this time | 15:19 |
| nowen | on the upgrade - you need to upgrade both servers. | 15:21 |
| nowen | what you can do is upgrade the primary. test it, then upgrade the 2nd and sync the primary over to the secondary and restart the secondary | 15:22 |
| Mark_ | our dillema is our we have an auto failover | 15:24 |
| Mark_ | when the primary goes down it will failover to the secondary | 15:25 |
| nowen | hmm, that's right | 15:25 |
| Mark_ | our concern is if we have users registereing during this time they will be registering on the secondaryservers | 15:25 |
| nowen | yes | 15:26 |
| Mark_ | would we be able to replicate that db back to the primary | 15:27 |
| nowen | what version are you running now? | 15:27 |
| Mark_ | then bring down the secondary and upgrade | 15:27 |
| Mark_ | wikid-server-enterprise-3.4.87-b1216 | 15:28 |
| Mark_ | going to wikid-server-enterprise-3.5.0.b1438-1 | 15:29 |
| Mark_ | we cannot let it go down while we upgrade | 15:32 |
| Mark_ | due to our global presence someone is almost always hitting it | 15:32 |
| nowen | I understand | 15:33 |
| nowen | let me check if there are any db changes | 15:34 |
| nowen | it looks like there are no db changes. but I want to double-check | 15:35 |
| Mark_ | okay thanks | 15:36 |
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| nowen | Mark_: are you'll running it in a VM? | 15:50 |
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| Mark_ | yes | 15:51 |
| Mark_ | Is there a way to update/replace the java webstart JNLP desktop shortcut (icon name) | 15:52 |
| Mark_ | we need to rename ours but if we simly rename it it ends up installing 2 on the users desktop | 15:53 |
| nowen | what it is named now? | 15:57 |
| nowen | Mark_: there is a db change in 1438 | 16:07 |
| Mark_ | Sanmina_SCI | 16:08 |
| Mark_ | okay so when we upgrade we ned to ensure no new users register | 16:08 |
| nowen | that would be my recommendation. the db change allows for longer radius secrets. | 16:10 |
| nowen | you could upgrade to any version before 1438 | 16:10 |
| nowen | maybe upgrade the slave, fail over, then upgrade the master. | 16:16 |
| Mark_ | okay we can actually disable the registration piece while we upgrade | 16:22 |
| Mark_ | the jnpl desktop shortcut is named Sanmina_SCI we want ot change it to Sanmina | 16:24 |
| Mark_ | jnlp | 16:26 |
| nowen | Mark_: better to set that expectation of no regs during the upgrade and exceed it than the other way | 16:33 |
| nowen | I'm trying to see where the desktop shortcut is set | 16:34 |
| Mark_ | it is set in the JNLP file | 16:36 |
| nowen | and if you change it, the existing users get two? | 16:37 |
| nowen | can you send me your jnlp? | 16:40 |
| Mark_ | yes | 16:43 |
| Mark_ | they still have the old shortcut and the new shortcut | 16:43 |
| Mark_ | Troy is sending it to you | 16:44 |
| Mark_ | he sending the original and he new | 16:44 |
| nowen | ok | 16:44 |
| nowen | got to run out for lunch | 17:00 |
| nowen | Mark_: I'll be back in a bit | 17:00 |
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| Mark_ | wb Nick | 18:09 |
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| nowen | thanks | 18:14 |
| nowen | did I miss anything? | 18:14 |
| nowen | Mark_: I wonder if changing the url on the related content is causing it to duplicate | 18:18 |
| Mark_ | Troy has done it in test using the same url and it still does it | 18:19 |
| Troy | Hi guys | 18:22 |
| nowen | Hey Troy | 18:22 |
| Troy | seems to create a new shortcut if I change the token.jnlp to a new filename like token_new.jnlp | 18:23 |
| nowen | hmm - why are you changing the name - can't you just update the existing file? | 18:24 |
| Troy | if I just update the contents of the token.jnlp, it doesn't create a new icon or update the existing.. just launches with current settings | 18:24 |
| Troy | i just changed the name for testing.. for production I planned to just update the current token.jnlp file | 18:25 |
| nowen | I wonder if you need to add a version #: <jnlp spec="1.0+" codebase="http://777777777777.sanmina-sci.com/wikid/webstart" version="x.x" href="token.jnlp"> | 18:25 |
| Troy | ok.. i'll try that | 18:26 |
| nowen | http://stackoverflow.com/questions/3861533/version-property-on-jars-in-web-start | 18:28 |
| Troy | adding the version didn't do much of anything.. should I try adding on the same line at the jar.. <jar href="wikidtoken.jar" version="x.x" main="true"/> | 18:35 |
| nowen | probably so. One worry i have is that since you don't have a version set now, will it know it is an update? | 18:36 |
| Troy | doesn't seem to like having the version in the jar href line | 18:41 |
| Troy | just fails to load with exception | 18:41 |
| nowen | hmm. so the jar is the same, but the metadata - the icon, name etc. is what you want to change. | 18:42 |
| nowen | maybe: http://docs.oracle.com/javase/6/docs/technotes/guides/javaws/developersguide/syntax.html#update | 18:45 |
| Troy | Yes.. mainly due to the change in our company name from Sanmina-SCI to Sanmina | 18:45 |
| nowen | are the emails going to be sanmina.com? | 18:46 |
| Troy | yes.. but sanmina-sci.com wlll work for another year at least | 18:48 |
| * nowen updates accounting info | 18:48 | |
| Troy | Of course clearing the java webstart cache will force the update.. i'll have to look into the update docs you sent | 18:56 |
| Troy | another quick question.. if I update the tomcat certificate store with a new certificate, will it have any affect on the token clients or mobile token app? | 18:59 |
| nowen | no - they do not use the cert. | 18:59 |
| Troy | ok. thanks | 18:59 |
| nowen | hmm - if you upgrade to the latest, you will need to update your wauth p12s. Just delete them and create new ones | 19:00 |
| nowen | that will add to your upgrade time | 19:00 |
| Troy | ok.. good to know | 19:09 |
| nowen | our new cert will not expire until 2023 | 19:10 |
| Troy | that changed with version 3.5 b1438 | 19:12 |
| Troy | ? | 19:12 |
| nowen | yes | 19:12 |
| nowen | 1428, to be exact | 19:13 |
| nowen | not sure if you have seen this: http://www.wikidsystems.com/downloads/changelogs/enterprise-changelog | 19:13 |
| Troy | ok.. so the db is updated with 1428 | 19:13 |
| nowen | no, the db is updated in 1438. | 19:13 |
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| Troy | ok | 19:14 |
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| Troy | ok.. it will take a bit more time, but I've gone through the wauth cert process a few times now.. so not a big issue | 19:18 |
| Troy | so i'm thinking by adding <update check="always" policy="always"> to the jnlp would probably force the update | 19:29 |
| nowen | I think so too | 19:29 |
| Troy | i will give that a whirl | 19:30 |
| Troy | <update check="always" policy="always"> </update> | 20:10 |
| Troy | that doesn't seem to do much.. even if I increment the version | 20:10 |
| nowen | hmm | 20:10 |
| Troy | so back to the drawing board | 20:11 |
| nowen | ugh | 20:11 |
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