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| joevano | my bank just texted me a one time passcode to access my account... it feels dirty | 15:41 |
|---|---|---|
| joevano | i feell like it is skipping a piece of authentication | 15:41 |
| nowen | hehe | 15:42 |
| nowen | well, better than email. slightly | 15:42 |
| joevano | true | 15:42 |
| nowen | but I am waiting for the report of a compromised sms server | 15:42 |
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| *** a10 (~a10@68.66.172.175) has joined #wikid | 18:45 | |
| a10 | Hi Nick Owen | 18:45 |
| a10 | What would you recommend to look at when it comes to my WiKID server logs just stopping? | 18:46 |
| nowen | hmm | 18:47 |
| a10 | After running for a few minutes, they just stop logging...I change the level to Debug, and nothing. Also restart the wikidctl service and server...still nothing | 18:47 |
| a10 | I also tried updating to "3.5 build 0-b1422"...and I still the same. I am a little lost. | 18:47 |
| nowen | this is the WiKIDAdmin logs, i presume? | 18:48 |
| nowen | how long has the server been up? | 18:48 |
| a10 | One server for more than 3 months...And the other one, just a day | 18:49 |
| a10 | And yes to the WiKIDAdmin logs | 18:49 |
| nowen | are they in replication? | 18:50 |
| a10 | Nope | 18:51 |
| nowen | are they in production? | 18:51 |
| a10 | nope | 18:51 |
| nowen | brb | 18:51 |
| a10 | But I have another one that is, and we are trying to get it tied to Active Directory | 18:51 |
| nowen | did anything change on the servers? | 18:54 |
| a10 | If we purchase the Enterprise Server, what are the scripts for the automated token roll out based on Active Directory...Also would we be able to have a quick help session on setting it up with Active Directory? We have followed all of the documentation for the NAP, but it doesn't seem to request from Active Directory. | 18:54 |
| a10 | Nothing has really changed on the servers | 18:54 |
| nowen | The script is on the server, it is called ADRegister.jsp. I can offer some assistance on NPS, but we are not really MS experts. | 18:56 |
| a10 | I guess my first issue, is getting these logs to log. We are really blind without them. | 18:57 |
| nowen | ok | 18:57 |
| nowen | can you post the contents of /etc/WiKID/log4j.properties to pastebin.com for me to see? | 18:58 |
| a10 | What should I look at first? There are only 206 rows in the log | 18:58 |
| a10 | k | 18:58 |
| nowen | is the log level set to debug? | 18:58 |
| a10 | yes | 18:58 |
| a10 | I am a noob @ this...what is pastebin.com | 18:59 |
| nowen | oh, pastebin rocks. you paste your text into it and then post the url they return here. i then go see the file at the url | 18:59 |
| joevano | think of it as a clipboard on the Internet | 19:00 |
| a10 | Oh...thx | 19:01 |
| a10 | http://pastebin.com/fXY7BtgZ | 19:01 |
| nowen | looks ok | 19:01 |
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| nowen | can you go the to configure loggers page and click on Reset Startup configuration to factory default? | 19:04 |
| a10 | k...just did | 19:05 |
| nowen | hmm | 19:05 |
| nowen | is the date correct on the server? | 19:05 |
| a10 | date returns Wed Apr 17 13:06:12 MDT 2013 | 19:06 |
| nowen | ok - try to login or something and see what the logs do | 19:07 |
| a10 | k..i just received another passcode | 19:08 |
| a10 | no log update...too bad | 19:08 |
| nowen | try setting them to debug again | 19:08 |
| nowen | are there old logs listed? | 19:08 |
| a10 | they haven't cleared...should they have? | 19:10 |
| nowen | no, just wondering what they say | 19:10 |
| a10 | that is odd...the timestamp for the each log event seems to be ahead by an hour | 19:13 |
| nowen | yeah - so, probably what happened is the time got off. | 19:14 |
| nowen | try deleting all the logs. | 19:14 |
| a10 | Through the GUI or CLI | 19:15 |
| nowen | go the archive button in the gui | 19:16 |
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| a10 | But the log events are over 1 hour ahead...so it doesn't delete what is newer? | 19:20 |
| nowen | hmn, and if you scroll back, do you see more events? | 19:21 |
| a10 | I only have 28 rows total of events | 19:22 |
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| nowen | screwy damn network | 19:23 |
| a10 | lulz | 19:23 |
| a10 | sry | 19:23 |
| nowen | ;-) | 19:23 |
| a10 | Is this log viewer a combination of logs, or can I just remove all events in a single log file? | 19:29 |
| nowen | it is a combo in the db | 19:29 |
| a10 | oh | 19:30 |
| a10 | How do I remove future log events...since they are dated in the future? | 19:30 |
| nowen | perhaps - set the date on the server into the future | 19:30 |
| nowen | should be 'date 0417hhmm' | 19:31 |
| a10 | sweet | 19:34 |
| a10 | that did the job | 19:34 |
| a10 | thx | 19:34 |
| nowen | cool | 19:34 |
| a10 | Once the future dates were cleared, it started logging | 19:34 |
| nowen | did you reset the time back to now? | 19:34 |
| a10 | yep | 19:35 |
| a10 | Is there any issues are you aware of with Active Directory/WiKID on Windows Server 2012? | 19:36 |
| nowen | are you using NPS for the radius connection? | 19:36 |
| a10 | yes | 19:36 |
| nowen | not that i know of | 19:37 |
| nowen | on the WiKID server run 'tcpdump portrange 444-9000' | 19:37 |
| a10 | Is there any other documentation for NPS other than : http://www.wikidsystems.com/support/wikid-support-center/how-to/how-to-add-two-factor-authentication-to-nps | 19:38 |
| nowen | and then try to login | 19:38 |
| a10 | k | 19:38 |
| nowen | if you see any traffic, then you know the request is getting to WiKID | 19:38 |
| nowen | is the NPS server set up as a network client? | 19:38 |
| a10 | yep | 19:38 |
| nowen | you can check out the eguide here: http://www.wikidsystems.com/learn-more/white-papers | 19:39 |
| a10 | Dumb Microsoft | 19:39 |
| a10 | There is no traffic...so it is on Windows side | 19:39 |
| nowen | it is probably your connection request policy | 19:39 |
| a10 | We have 2 request policies | 19:40 |
| a10 | wikid which is processing order 1 | 19:40 |
| a10 | and use windows authentication for all users is at 999999 | 19:40 |
| a10 | but at least I can now say with logging working, WiKID is running, and it is on Microsoft side...So I can focus over there...thx | 19:41 |
| nowen | np | 19:41 |
| nowen | a10: did you see this: http://technet.microsoft.com/en-us/library/dd197420%28WS.10%29.aspx | 22:48 |
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