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| *** vladdy (~vladdy@194.242.5.47) has joined #wikid | 08:21 | |
| *** Nick___ (43d2d9e4@gateway/web/freenode/ip.67.210.217.228) has joined #wikid | 12:06 | |
| Nick___ | I've installed WiKID on my blackberry from the app world. after the install completed the phone froze. I have rebooted the phone. After restarting the phone and launched WiKID i receive this error message | 12:09 |
|---|---|---|
| Nick___ | Error starting WikID BB3 | 12:09 |
| *** nowen (~nowen@adsl-74-176-163-56.asm.bellsouth.net) has joined #wikid | 12:19 | |
| *** Nick___ has quit (Quit: Page closed) | 12:37 | |
| *** rfxn (~teck7@bas1-montreal54-1279651617.dsl.bell.ca) has joined #wikid | 13:45 | |
| rfxn | hey nowen you around | 14:28 |
| nowen | yeah | 14:30 |
| nowen | what's up | 14:30 |
| rfxn | Ryan M here from asmallorange | 14:30 |
| nowen | ahh | 14:30 |
| nowen | welcome | 14:30 |
| * rfxn nods | 14:30 | |
| rfxn | so about a month ago we moved our wikid setup from an old server | 14:30 |
| nowen | you're aso upgrade for laszlof. | 14:30 |
| nowen | ;) | 14:30 |
| rfxn | to a new one | 14:30 |
| rfxn | we used the enterprise trial to get up and running without much fuss | 14:31 |
| rfxn | as it was an urgent matter to migrate and didn't really have time to check in about the intermediate cert stuff | 14:31 |
| nowen | ok | 14:31 |
| rfxn | but as i recall the intermediate cert from the enterprise trial | 14:31 |
| rfxn | was a 30d one | 14:31 |
| rfxn | correct? | 14:31 |
| nowen | actually, we haven't implemented the 30 day certs yet :) | 14:32 |
| rfxn | i was wondering why nothing came crashing down yet | 14:32 |
| rfxn | lol | 14:32 |
| nowen | lol | 14:32 |
| rfxn | was about to dump the info on that intermediate | 14:32 |
| nowen | you should be fine, but it is time to renew | 14:33 |
| * rfxn nods | 14:33 | |
| rfxn | sent off an email few mins ago, that will be taken care of this afternoon most likely | 14:34 |
| nowen | awesome, thanks for taht | 14:34 |
| nowen | that | 14:34 |
| rfxn | frank laszlo is no longer with the company sadly | 14:34 |
| nowen | yes, but he often lurks around here as laszlof | 14:34 |
| * rfxn nods | 14:35 | |
| * rfxn pokes laszlof | 14:35 | |
| nowen | probably still asleep | 14:37 |
| nowen | ;) | 14:37 |
| *** mark__ (470e15da@gateway/web/freenode/ip.71.14.21.218) has joined #wikid | 15:23 | |
| laszlof | just busy :) | 15:30 |
| mark__ | nick you here? | 16:11 |
| mark__ | Nick | 16:11 |
| mark__ | got a BB question | 16:12 |
| mark__ | and a WiKID question | 16:26 |
| nowen | yes | 16:26 |
| mark__ | when you launch your WiKID shortcut | 16:27 |
| mark__ | and it prompts for your passphrase it appears this window is active but if you try to type it is not | 16:28 |
| mark__ | you have ot click on the window to then enter your passphrasse | 16:28 |
| nowen | ok | 16:31 |
| nowen | created an improvement request for that | 16:33 |
| nowen | and the bb? | 16:33 |
| mark__ | we are on the phone with RIM | 16:40 |
| mark__ | and they want to know what OS versions we are experiencing this issue with | 16:41 |
| mark__ | OS7 is still good from the app store correct? | 16:41 |
| nowen | seems so | 16:41 |
| mark__ | on curves | 16:41 |
| nowen | it seems to be the curves | 16:41 |
| mark__ | obviously | 16:41 |
| mark__ | well the curve can have the OS7 on it | 16:42 |
| nowen | exactly, but not necessarily | 16:42 |
| mark__ | would the link you gave me work on OS7 also? | 16:42 |
| nowen | so, ask them how I specify which OS get's which app version | 16:42 |
| nowen | I suppose, but not sure | 16:42 |
| nowen | I was guessing that sub-os7 needed the link | 16:43 |
| mark__ | ok | 16:43 |
| mark__ | have you ever called them? | 16:43 |
| nowen | no | 16:43 |
| mark__ | I would rather be stuck in the eye with a hot poker | 16:43 |
| nowen | LOL | 16:43 |
| mark__ | evrything is hold on let me look that up | 16:44 |
| nowen | historically they have been ...unfriendly.. to devs | 16:44 |
| nowen | they didn't really care about anything b/c email was the end all be all | 16:44 |
| mark__ | have you sent them any email using the support | 16:59 |
| nowen | no | 16:59 |
| mark__ | can you? | 16:59 |
| nowen | sure | 16:59 |
| nowen | what's the email? | 16:59 |
| mark__ | on the wikid app in the app store | 16:59 |
| mark__ | nm | 17:01 |
| mark__ | they will not give me a email address for you to contact them | 17:02 |
| nowen | why not? | 17:02 |
| mark__ | the guy we are talking to does not know it | 17:02 |
| nowen | can they attempt to install it on a curve? | 17:03 |
| mark__ | he says it is a different department | 17:03 |
| nowen | ugh | 17:03 |
| mark__ | do they not provide you any contact info if you are having issues or questions with apps | 17:05 |
| mark__ | for the app store | 17:06 |
| mark__ | do you have a service account with them? | 17:06 |
| nowen | not that i have seen. some community forums | 17:06 |
| nowen | we have a dev account | 17:06 |
| mark__ | ok | 17:07 |
| mark__ | if you do ever get in contact with them I hope you do not ge this guy | 17:07 |
| nowen | ;) | 17:07 |
| mark__ | However, we think since we have a service contract with them we can piggy back you off of us | 17:07 |
| mark__ | and get an actual case number | 17:08 |
| mark__ | i will send you an email | 17:14 |
| nowen | ok | 17:15 |
| nowen | would you agree that the issue is that we cannot discern what OS the Curves are running via the app store release process? | 17:16 |
| nowen | see if they will some to #wikid ;) | 17:23 |
| nowen | s/some/come | 17:26 |
| mark__ | it is going to be painful for us to push this out on our BES | 17:26 |
| mark__ | don't you have some contact you could talk to? | 17:27 |
| mark__ | at BB | 17:27 |
| nowen | really? I thought that was one of the core functions of the BES? | 17:27 |
| nowen | I can post on the forums | 17:28 |
| nowen | also, in re the focus thing: http://stackoverflow.com/questions/309023/howto-bring-a-java-window-to-the-front | 17:29 |
| nowen | seems to be a windows UAC thing | 17:29 |
| nowen | we can't get it to do it | 17:29 |
| mark__ | ok | 17:31 |
| nowen | we'll keep looking at it | 17:32 |
| mark__ | ok | 17:32 |
| mark__ | just to let you know on our end we will have to go through and move these usrs to a group after we identified what OS they are running | 17:33 |
| nowen | a group on teh BES? | 17:33 |
| mark__ | and then if they upgrade their phone to an OS that is not supported by the client we pushed them | 17:33 |
| mark__ | they would end up with the wrong version | 17:34 |
| mark__ | yes that is how we will have to do this | 17:34 |
| mark__ | we can push to all | 17:34 |
| nowen | looking at the dev forms, there seem to be a number of problems with upgrades on the app store | 17:34 |
| mark__ | which I do not think we want to do | 17:34 |
| mark__ | unless you know that this client will work with all versions | 17:34 |
| mark__ | or we can create groups based off of the identified OS's | 17:35 |
| nowen | well, we updated the app to work on OS7 | 17:35 |
| mark__ | so the link you have been giving me for Curve users | 17:36 |
| mark__ | will work with OS7? | 17:37 |
| nowen | well, I think I have a version that will work on OS7 | 17:37 |
| nowen | and one for everything else | 17:37 |
| mark__ | ok taht is why we would have to create these groups | 17:37 |
| mark__ | so that anyone not on OS7 we would push it to | 17:38 |
| nowen | back to java: are you using the locked tokens or unlocked? | 17:38 |
| mark__ | unlocked | 17:38 |
| mark__ | to allow for maximum mobilty | 17:38 |
| nowen | we might be able to fix the UI thing in the unlocked token | 17:39 |
| nowen | so you have to create user groups, based on OS rather than just being able to push out by OS? ? | 17:40 |
| mark__ | yes | 17:41 |
| nowen | ok | 17:43 |
| nowen | hmm, this is from the dev forum: | 17:49 |
| nowen | Currently, App World has issues of: 1) Installs not 100% and many have to reinstall to get it to run properly 2) Wrong version gets installed by a subset of users 3) In-app purchases not 100% reliable 4) Poor search results 5) Inability to contact customers on issues 6) Inability to edit previous reviews 7) Policy changes not being vetted | 17:49 |
| nowen | look at 2) Wrong version gets installed by a subset of users | 17:49 |
| mark__ | that would be us | 17:58 |
| nowen | hmm, I wonder if maybe all the problems are with the app store | 17:59 |
| nowen | maybe you could push out the latest to all bbs? | 18:00 |
| mark__ | can you send me the latest and I can test on my BB | 18:03 |
| nowen | yeah | 18:04 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/rim/3.0.11/WiKIDBB3.jad | 18:05 |
| mark__ | download failed invalid COD | 18:13 |
| nowen | what OS? | 18:13 |
| mark__ | 907 Invalid COD | 18:13 |
| mark__ | 4..6.1.314 | 18:14 |
| nowen | oh well | 18:15 |
| nowen | worth a shot, I guess | 18:15 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/rim/3.0.10/WiKIDBB3.jad ? | 18:15 |
| mark__ | same error | 18:17 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/rim/3.0.9/WiKIDBB3.jad | 18:17 |
| mark__ | telling me i need the Ntru module? | 18:18 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/rim/3.0.8/WiKIDBB3.jad | 18:19 |
| mark__ | when I go to the app store | 18:20 |
| mark__ | it gives me 8 | 18:20 |
| nowen | is this a curve? | 18:20 |
| mark__ | yes | 18:20 |
| nowen | and did the app store install work? | 18:20 |
| mark__ | yes | 18:21 |
| nowen | because that is what is supposed to happen. curves should get 8 | 18:21 |
| mark__ | tha is not the same error the other users are getting though | 18:23 |
| nowen | no, the errors are different on the jad download than on the app store | 18:23 |
| nowen | helpful, I know | 18:23 |
| nowen | got an os7 curve around there? | 18:24 |
| mark__ | no | 18:24 |
| mark__ | not sure how many we have total on OS7 | 18:25 |
| mark__ | so my curve on 4.6 needs 8 | 18:26 |
| nowen | 3.0.8 was the one we had on there forever. | 18:26 |
| mark__ | ok | 18:27 |
| nowen | I think .11 should be the one that 0S7 needs. I think the others are attempts | 18:27 |
| mark__ | ok | 18:27 |
| mark__ | I know we worked with you on that but it has been a while ago | 18:28 |
| nowen | you're using the jnlp, right? | 18:43 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/j2se/3.1.22/wikidtoken-3.1.22.jar | 18:44 |
| nowen | that's an English-only jar that should fix that UI problem | 18:45 |
| nowen | be sure to up the jnlp to .22 | 18:45 |
| nowen | ie, point to the right jar | 18:45 |
| mark__ | ok | 18:52 |
| mark__ | have a good weekend | 20:30 |
| nowen | ok, you too! | 20:31 |
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| *** mark__ has quit (Quit: Page closed) | 20:36 | |
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