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| nowen | HI TempID | 17:28 |
|---|---|---|
| nowen | Let me know if you have any questions | 17:28 |
| TempID | I have to buy licenses in the blocks specified? If I need 40 I buy 4 blocks of 10? | 17:28 |
| nowen | yes | 17:28 |
| nowen | Is that a problem? | 17:28 |
| TempID | do I still get 5 free, I need to just buy 35 or I need to buy 40? | 17:28 |
| nowen | No, you need to buy 40 | 17:29 |
| TempID | What will happen to the accounts I already created? | 17:29 |
| nowen | nothing - all the users and tokens will stay unaffected | 17:29 |
| TempID | So I added me server and added the licenses. It says pending.What next? | 17:30 |
| nowen | Did you pay via credit card? | 17:31 |
| TempID | I did not see where to put that info in? | 17:32 |
| nowen | ok - let's back up a bit | 17:32 |
| nowen | Did you add a server? | 17:33 |
| TempID | I added a server license and it is listed under pending changes? | 17:33 |
| nowen | hmm, but there's no option to Purchase License? Did you Add/Extent License? | 17:34 |
| TempID | after adding the server I selected add a user license. Was that wrong? | 17:34 |
| nowen | no, that's right - but you also need to add a term - 1 or 3 years | 17:34 |
| TempID | got it | 17:35 |
| nowen | sorry - this system is new for us and I think the UI needs some work | 17:35 |
| TempID | I got . Maybe just a small how to when you log into would be good | 17:35 |
| nowen | also, we have some complex use cases that make it more difficult the first time | 17:35 |
| TempID | I have the purchase option now. Thanks | 17:36 |
| TempID | How does to work via PO | 17:36 |
| nowen | excellent | 17:36 |
| nowen | Your account dept sends us a PO. We can send a quote if you like. You enter the PO number and we approve it on our end. | 17:37 |
| TempID | I will get my accounting to do a PO. It will be better on our side. | 17:43 |
| TempID | Thanks for the help | 17:43 |
| nowen | ok | 17:43 |
| nowen | my pleasure | 17:43 |
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| TempID | Do you offer any options hardware tokens | 18:05 |
| nowen | no, afraid not | 18:08 |
| nowen | our tokens communicate with the server | 18:09 |
| nowen | you can put the token on a USB drive | 18:09 |
| TempID | I guess at best you can still a token on a USB key | 18:10 |
| nowen | yes | 18:10 |
| TempID | We are doing full veeam backups for the server but what is the best internal way to backup and restore the server? | 18:11 |
| nowen | we support real time back up and replication https://www.wikidsystems.com/support/wikid-support-center/installation-how-tos/how-to-configure-wikid-for-replication | 18:12 |
| nowen | TempID: need me to send you a quote for 40 users? | 18:13 |
| TempID | I was going to do it through the web site | 18:13 |
| nowen | that works too | 18:14 |
| TempID | thanks | 18:15 |
| nowen | I'm nowen at wikidsystems.com if you need it | 18:15 |
| nowen | Is everything working? Have you tested with your VPN or whatever you're protecting? | 18:19 |
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| laszlof | guess so! | 18:37 |
| nowen | good enough for me! | 18:40 |
| laszlof | https://instagram.com/p/zbZQwOkFGL <- what I did this weekend | 18:41 |
| nowen | that looks fun | 18:41 |
| nowen | took the kids to NC for some skiing myself | 18:41 |
| laszlof | I just did video. but got to see a lot of action | 18:42 |
| laszlof | i wish I had a drone | 18:46 |
| laszlof | those guys were there all day | 18:46 |
| laszlof | they should have a bunch more video at some point | 18:46 |
| laszlof | you can actually see me with my single gopro standing on the left in front of the dodge when the quad race starts | 18:47 |
| laszlof | bright ass yellow "staff" vest | 18:47 |
| laszlof | https://www.youtube.com/playlist?list=PLEhy4PttLbFoZC92b56nQboPiHT-drMfR | 18:49 |
| laszlof | those are my videos | 18:49 |
| nowen | yeah, I see you\ | 18:50 |
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| nowen | welcome back ) | 19:00 |
| TempID | Entered the PO. Will the licenses only be active after payment goes through? | 19:01 |
| nowen | great - can you email me a pdf of that? I need it for the invoice. | 19:02 |
| nowen | pdf of the PO that is | 19:02 |
| TempID | Not sure I understand. What do you PDF of? | 19:03 |
| TempID | need the PDF of? | 19:03 |
| TempID | The PO is with accounting. I assume they were emailed after I entered the form info? | 19:04 |
| TempID | Was just wondering if the licensing only become active after payment goes though? | 19:04 |
| nowen | No, I can process it. | 19:06 |
| TempID | Am getting PO copy now. Where do I send? | 19:07 |
| nowen | nowen @ wikidsystems.com is fine | 19:07 |
| TempID | Just sent it | 19:09 |
| nowen | great got it | 19:09 |
| TempID | How long until the licenses should be active? | 19:10 |
| nowen | just logout and log back in. | 19:10 |
| nowen | you should see that it is paid and you can install the updated cert | 19:10 |
| TempID | how do I install the cert] | 19:12 |
| nowen | head back to the WiKIDAdmin > Configuration > Install Intermediate Cert | 19:12 |
| TempID | just copy and paste the one from the mangement system to my server | 19:13 |
| nowen | yes | 19:13 |
| TempID | will be my same password? | 19:13 |
| nowen | yes | 19:14 |
| nowen | all we do is add cert extensions for the licenses | 19:14 |
| TempID | perfect. Looks all good, Thanks for the help | 19:14 |
| nowen | thank you! | 19:14 |
| TempID | syslog is still not available from the gui? | 19:43 |
| nowen | no, afraid not | 19:44 |
| TempID | ok. | 19:44 |
| nowen | most logs are there though on the logging page | 19:44 |
| nowen | what are you looking for? | 19:45 |
| TempID | Just want to dump all the data to our siem | 19:48 |
| TempID | found the cli article | 19:48 |
| nowen | cool | 19:48 |
| nowen | also: https://www.wikidsystems.com/WiKIDBlog/big-data-vs-easy-data-the-wikid-ossim-plugin | 19:48 |
| TempID | another question. For the mutual authentication I just put a fqdn that matches a oublic fqdn? | 19:49 |
| nowen | yes | 19:49 |
| TempID | this should be transparent to the clients? I assume it will break without the record in place first | 19:50 |
| TempID | does it have to match the name I used for the cert on the server? | 19:50 |
| nowen | no, all it does is make a hash of your cert and store it on the server. The token then grabs the cert and hashes it too. if they match all is good. If the don't then, then there is an error | 19:51 |
| TempID | so I can using anything.domain.com cool | 19:52 |
| nowen | It's only the OTP presentation that stops, so if someone hijacks the session after the first connect, we can't do anything about that | 19:52 |
| TempID | ok | 19:52 |
| nowen | but if someone is getting MiTM by an evil wifi, we would stop that | 19:53 |
| TempID | thanks | 19:53 |
| TempID | any major issues with changing the server IP address as I move it from lab to dmz? | 19:55 |
| nowen | if you change the IP that is used as your domain ID, then you have re-register the users | 19:56 |
| TempID | just the internal IP. Public will remain the same | 19:57 |
| nowen | are your Network clients are pointing to that IP? | 19:58 |
| TempID | only using one client now that is easily changed | 19:59 |
| nowen | should be pretty smooth | 19:59 |
| TempID | perfect thanks | 20:00 |
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