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| cheerupcharlie | Hello all! I goofed my domain name and have to "replace this server". I got the new CSR from the box but when I paste it into the "Replace this server" box on ca.wikidsystems.com it doesn't seem to update. Am I missing something? | 22:19 |
|---|---|---|
| nowen | hey cheerupcharlie | 22:19 |
| nowen | try logging out and logging back in | 22:19 |
| cheerupcharlie | nowen, Hey Nick, I wasn't sure you'd still be there past 5pm EST :) | 22:20 |
| cheerupcharlie | I tried that. I'll try again... stand by | 22:20 |
| nowen | hmm | 22:21 |
| cheerupcharlie | Nope. Still the old name. I thought that maybe just the name didn't update, but the cert it's returning is still the old one. | 22:21 |
| nowen | it's close to martini time ;-) | 22:21 |
| cheerupcharlie | Yeah it is! | 22:22 |
| cheerupcharlie | This can wait until Monday. Would it help if I forwarded you the CSR to put in manually? It's the dumbest thing. One stinkin letter in the domain name, but I gotta get it right | 22:22 |
| nowen | yeah, I can test it myself and see what's going on. | 22:24 |
| cheerupcharlie | I'll attach it to an email. It's on it's way. | 22:24 |
| nowen | ok | 22:24 |
| nowen | how do you know the cert is still the old one? | 22:26 |
| nowen | do you not see the new name under Servers:(1)? | 22:26 |
| cheerupcharlie | I checked the CSR here: https://www.sslshopper.com/csr-decoder.html | 22:27 |
| cheerupcharlie | Then afterwards I checked the cert from the CA page here: https://www.sslshopper.com/certificate-decoder.html | 22:28 |
| cheerupcharlie | I just sent the new CSR. If you check it you'll see the new name. | 22:28 |
| nowen | oh - I bet I know | 22:29 |
| nowen | well maybe | 22:29 |
| nowen | try getting an eval cert for the new name and use that | 22:29 |
| nowen | huh. it could also be that the server name is an extension and not necessarily the CN | 22:31 |
| nowen | but it all works for me | 22:32 |
| nowen | can you try a different browser? | 22:32 |
| cheerupcharlie | ok, I got an eval cert and that went in OK - but now I'm getting the warning "5 users allowed, but 122 found in system" | 22:33 |
| cheerupcharlie | If it works for you, can you just email me the correct cert? | 22:34 |
| nowen | I'm afraid I can't, though that seems now like useful functionality | 22:37 |
| nowen | let me check the logs | 22:38 |
| nowen | it's not letting me re-issue either | 22:39 |
| nowen | Can you add 130 seats to it and then buy again? | 22:40 |
| cheerupcharlie | add an additional 130 seats on the CA page? | 22:41 |
| nowen | yeah, we won't make you pay twice ;-) | 22:42 |
| cheerupcharlie | ok, I'm about to click Purchase. I have the CSR for the correctly named server installed (still not showing the correct name) Is that what you want? It's showing $1906.19 total | 22:45 |
| cheerupcharlie | ok - you know what. I's too late for this today. This can wait until Monday | 22:48 |
| cheerupcharlie | Even if I get past this I have the rest to configure and no one is even here anymore | 22:48 |
| nowen | yeah - I agree. I'll send the info to the devs and see what we can figure out | 22:48 |
| cheerupcharlie | Cool. You've got the CSR if you can somehow update it from your side. If not, we'll touch base Monday and see if we get anywhere. | 22:49 |
| nowen | ok sounds like a plan | 22:49 |
| cheerupcharlie | cool. thanks for your time today. Have a good weekend! | 22:49 |
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