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| *** WiKIDLogBot (~WiKIDLogB@ec2-54-83-0-181.compute-1.amazonaws.com) has joined #wikid | 21:27 | |
| asimov.freenode.net | Topic for #wikid is: two-factor authentication. If no one is here, you can try the forums: http://www.wikidsystems.com/support/support/wikid-forums. Please lurk around - your question may not be answer immediately. This channel is logged: http://www.wikidsystems.com/webdemo/irclogs/index.html. | 21:27 |
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| asimov.freenode.net | Users on #wikid: WiKIDLogBot @nowen Troy___ Mark__ coolacid joevano Qasker @ChanServ | 21:27 |
| nowen | oh, there you are WiKIDLogBot. too late | 21:29 |
| nowen | I missed Troy___'s entry. do you'll need anything? | 21:33 |
| Mark__ | Nick one more question | 21:36 |
| nowen | ok | 21:37 |
| Mark__ | actually two questions | 21:37 |
| nowen | ugh | 21:37 |
| nowen | ;-) | 21:37 |
| Mark__ | first one deals with the changing of the domain name | 21:38 |
| Mark__ | if for some reason someone did not receive the new client pushed to them would they still work and only see the old name? | 21:38 |
| nowen | yes | 21:38 |
| Mark__ | okay that is good | 21:39 |
| Mark__ | second one is more difficult | 21:39 |
| Troy___ | Mark.. you've used up your max allowed questions already | 21:39 |
| nowen | yeah, the channel overloads | 21:39 |
| Mark__ | about every 5-8 weeks our self registration page crashes with the wauth error. once we reboot it comes back up but then usually crashes another 1 or 2 times before running with no issues for 6-8 eeks | 21:40 |
| Mark__ | weeks | 21:40 |
| nowen | hmm. sounds like a memory leak | 21:40 |
| Mark__ | any ideas on how to track it down? | 21:41 |
| nowen | what language is it written in? | 21:41 |
| Mark__ | Troy you still here? | 21:42 |
| Troy___ | yes.. it's in Java.. basically a copy of the ADRegister page template | 21:43 |
| Troy___ | it actually crashes sometimes right after restarting the wikid server | 21:43 |
| Troy___ | or wikid service | 21:43 |
| Troy___ | it actually crashes sometimes right after restarting the wikid server | 21:43 |
| Troy___ | oops.. fat fingered | 21:43 |
| nowen | hmm | 21:45 |
| Troy___ | seems almost like it can't connect to the wAuth or negotiate the cert | 21:45 |
| nowen | hmm | 21:46 |
| nowen | well, if the server is down, it would have a hard time connecting | 21:46 |
| nowen | is there enough traffic on that to make you think that someone would make a request when the server is down? | 21:47 |
| Troy___ | actually the server is still up and offering OTPs | 21:47 |
| nowen | oh | 21:47 |
| Troy___ | just he ADRegister page is showing the wAuth error | 21:47 |
| nowen | it shows the 'cannot create wClient connection" ? | 21:47 |
| Troy___ | hold on.. getting the erro | 21:49 |
| Troy___ | error | 21:49 |
| Troy___ | sorry. it's actually " wClient connection to the server was NOT successfully established" | 21:52 |
| nowen | well, that makes sense in a way | 21:54 |
| nowen | the restart has killed the connection. if you reload the page, does it come back? | 21:55 |
| Troy___ | no.. it just keeps throwing the same error | 21:58 |
| nowen | so you have restart tomcat to get it work? | 21:59 |
| Troy___ | yes.. that's right | 21:59 |
| Troy___ | and sometimes it will work fine for serveral months | 22:00 |
| nowen | does it happen randomly or always on a restart/ | 22:00 |
| nowen | ? | 22:00 |
| Troy___ | and other times it will go down a few times in a day | 22:00 |
| Troy___ | restart always makes it come back.. but seems to be random | 22:01 |
| Troy___ | i need to check the tomcat logs or bump up the logging level to see what's going on behind the scenes | 22:02 |
| nowen | well, I can look into it. it is really meant as an example | 22:02 |
| nowen | but we occasionally make improvements | 22:02 |
| nowen | seems like it just needs a better check on the connection | 22:03 |
| Troy___ | yes.. that seems like a good idea to reset and retry the connection if it fails | 22:03 |
| Troy___ | i'll ask our programmer who did the modifications to look at doing that | 22:04 |
| nowen | ok - same here | 22:04 |
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