| Angel | I think I am going to reboot that server. It's not doing anything when I put the credentials in. | 00:00 |
|---|---|---|
| nowen | no need to reboot | 00:00 |
| Angel | rebooting now | 00:00 |
| nowen | run 'netstat -anp | grep 5432' | 00:00 |
| Angel | Sorry jumped the gun | 00:00 |
| nowen | you almost never need to reboot the WiKID server. | 00:01 |
| nowen | I'm going to have to go. I have to go pick up my daughter. | 00:01 |
| Angel | Used to from the windows end. | 00:01 |
| Angel | Me too. | 00:01 |
| nowen | let's pick it up tomorrow | 00:01 |
| Angel | We'll pick this up tomorrow. Thank you for the support | 00:01 |
| nowen | np. later | 00:01 |
| nowen | ! | 00:02 |
| Angel | later | 00:02 |
| *** nowen has quit (Quit: Leaving.) | 00:02 | |
| *** Angel has quit (Ping timeout: 245 seconds) | 07:48 | |
| *** nowen (~nowen@99.174.93.102) has joined #wikid | 12:57 | |
| *** Angel (417113c2@gateway/web/freenode/ip.65.113.19.194) has joined #wikid | 17:31 | |
| Angel | Hi Nick | 17:41 |
| nowen | hi | 17:41 |
| nowen | any progress? | 17:42 |
| Angel | Nope. | 17:42 |
| nowen | still can't login? | 17:42 |
| nowen | to the WiKIDAdmin, that is | 17:42 |
| Angel | correct. And now not even to the web side. | 17:42 |
| Angel | I click login and it just presses the button and nothing happens. | 17:43 |
| nowen | hmm | 17:43 |
| nowen | you don't get a message saying that the login is incorrect? | 17:43 |
| Angel | No. Literally nothing happens. | 17:44 |
| Angel | Should I just rebuild it with the 3.5 iso that I have? It's just a test box. | 17:44 |
| nowen | hmm. actually, hold on | 17:45 |
| nowen | well, yes, probably so. I should have an update for you that fixes the issue where the pre-registration data doesn't display | 17:46 |
| nowen | but I think go ahead and build a new server and we can upgrade later | 17:47 |
| Angel | ok | 17:49 |
| Angel | using 3.50-b1373 is that ok? I have that iso image on my vmware box already. | 17:50 |
| Angel | That's strange, I refreshed a coulple of times and clicked login and it worked. So no need to reinstall | 17:52 |
| nowen | huh. some browser issue i guess | 17:58 |
| nowen | check to see if the user is enabled - they often get disabled during testing | 17:58 |
| Angel | Any suggestions as to where to go from here? | 18:17 |
| Angel | Not seeing any RADIUS debug information | 18:18 |
| nowen | reset the loggers to debug again | 18:20 |
| nowen | are you seeing anything after the passcode request? | 18:22 |
| Angel | no | 18:29 |
| Angel | I'm seeing that the PIN is verified and valid passcode | 18:29 |
| nowen | ok, let's review all the bases | 18:30 |
| nowen | how old is this setup? | 18:30 |
| nowen | take a look at this page and check your certs: http://www.wikidsystems.com/support/wikid-support-center/troubleshooting-faq/how-do-i-know-if-my-certificate-is-valid | 18:34 |
| *** Angel has quit (Ping timeout: 245 seconds) | 18:40 | |
| nowen | I have to go run an errand. I'll be back. | 19:09 |
| *** nowen has quit (Quit: Leaving.) | 19:09 | |
| *** Angel (417113c2@gateway/web/freenode/ip.65.113.19.194) has joined #wikid | 20:09 | |
| *** nowen (~nowen@99-174-93-102.lightspeed.tukrga.sbcglobal.net) has joined #wikid | 20:22 | |
| nowen | hey | 20:22 |
| nowen | Angel: any progress? | 20:25 |
| Angel | The cert shows. | 20:28 |
| nowen | I'm mostly worried about the expiration date of the localhost cert | 20:29 |
| Angel | I get a failed to decrypt when I run the localhost.p12 keytool | 20:33 |
| Angel | The first one shows | 20:33 |
| Angel | intCAKeys.p12 | 20:33 |
| nowen | go ahead and recreate the both and then restart. if you can't open the localhost cert that would certainly cause radius to fail | 20:34 |
| Angel | which passphrase does the radius use? the server keystore or clientpkcs12? | 20:38 |
| nowen | it doesn't really, but it needs a valid localhost cert to use wauth. | 20:49 |
| Angel | In our case we are not using wauth but radius | 21:23 |
| nowen | yeah, but radius uses wauth. | 21:24 |
| nowen | please create new certs | 21:24 |
| Angel | Ah | 21:26 |
| Angel | This is what I get when I try a new one. Error: The passphrase you entered could not be used to open the certificate key store. | 21:27 |
| nowen | just create a new intermediate CA and a new localhost | 21:35 |
| nowen | then you can use whatever passphrase you want | 21:36 |
| nowen | here's the page on creating and installing the cert: http://www.wikidsystems.com/support/wikid-support-center/manual/how-to-install-the-wikid-strong-authentication-server/how-to-install-the-wikid-strong-authentication-server-enterprise-edition-page-2 | 21:58 |
| nowen | ok - I gotta check out for the night. later | 22:13 |
| *** nowen has quit (Quit: Leaving.) | 22:13 | |
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