| *** nowen (~nowen@99-174-93-102.lightspeed.tukrga.sbcglobal.net) has joined #wikid | 13:27 | |
| nowen | morning joe | 13:46 |
|---|---|---|
| *** cdub_ (40fee8e2@gateway/web/freenode/ip.64.254.232.226) has joined #wikid | 15:08 | |
| cdub_ | Have you had any reports of a recent iOS update breaking the Wikid app? | 15:08 |
| nowen | cdub_: no, we have one report of it using up the battery, but i'm still trying to confirm that | 15:09 |
| nowen | what is happening? | 15:09 |
| cdub_ | I have had two users where the app suddenly could not connect to server and when trying remove and re-add the domain they get error "Unable to add domain token" | 15:10 |
| nowen | what iOS version? | 15:10 |
| cdub_ | seems to be after a possible update. Android, Blackberry, and other iPhones are unaffected | 15:11 |
| cdub_ | iiOS 6 | 15:11 |
| nowen | 6.0 oir 6.0.1? | 15:11 |
| cdub_ | I will verify | 15:11 |
| cdub_ | Sorry. one phone is 5.1.1 | 15:14 |
| cdub_ | I am checking the other | 15:14 |
| nowen | and are they on wifi or cell? | 15:14 |
| cdub_ | 3g | 15:14 |
| cdub_ | other is 6.0.1 | 15:16 |
| nowen | other iphones are ok? | 15:16 |
| cdub_ | From what I have heard. In logs I saw an iphone users authenticate | 15:17 |
| cdub_ | this morning | 15:17 |
| cdub_ | Or their possibly anything server side? The server was rebooted over the weekend | 15:18 |
| nowen | can you still get an OTP? | 15:19 |
| cdub_ | no | 15:19 |
| cdub_ | no password and cannot add domain | 15:19 |
| nowen | so, one of these is your iphone? | 15:19 |
| nowen | can you add this domain: 88888888888 | 15:19 |
| cdub_ | no I have an android and it still works | 15:19 |
| cdub_ | standby | 15:19 |
| cdub_ | hmmm, that seems to work | 15:21 |
| nowen | ok | 15:21 |
| nowen | what is your domain id? | 15:21 |
| cdub_ | 024037072060 | 15:22 |
| nowen | on your iphone can you go to this link: http://24.37.72.60/wikid/servlet/com.wikidsystems.server.InitDevice4AES?a=0&S=024037072060&CT=1 | 15:23 |
| nowen | it works for me from my pc, btw | 15:23 |
| cdub_ | is it possible a license issue from going over the license? I am not sure how many they are registed for | 15:24 |
| nowen | hmm | 15:24 |
| nowen | on the home page, you will see the # of users | 15:24 |
| cdub_ | 21 users, | 15:25 |
| cdub_ | How can I see what they are licensed for | 15:26 |
| nowen | what company is this again? | 15:26 |
| cdub_ | Monette Barakett | 15:26 |
| nowen | they're ok - 25 seats for a three year license starting in 8/11 | 15:31 |
| cdub_ | ok | 15:31 |
| nowen | check that link on your iphone. if you get to the server you'll get a 405 error | 15:32 |
| nowen | anything else is an issue | 15:32 |
| cdub_ | standby | 15:32 |
| cdub_ | so just go to the link from safari on the iphone? | 15:32 |
| nowen | yes | 15:33 |
| cdub_ | I will have my user test and let you know | 15:33 |
| nowen | what's the best email for you guys? billing, updates etc? I have support@ | 15:38 |
| cdub_ | http Status 405 – HTT>P method GET is not supported by this URL… | 15:45 |
| nowen | hmm | 15:45 |
| nowen | ok, can you try: 174129006100 | 15:46 |
| cdub_ | I am will have the user test and get back to you | 15:49 |
| nowen | I can also put a dns entry into our dns and point it to your server. | 15:52 |
| cdub_ | unable to add domian | 15:53 |
| cdub_ | error | 15:53 |
| nowen | hmm | 15:53 |
| nowen | so DNS works but IP addresses don't | 15:53 |
| cdub_ | weird it only impacts these iphones | 15:54 |
| nowen | what carrier are they on? | 15:54 |
| cdub_ | bell | 15:55 |
| nowen | well, dns is that way - cached, different servers etc | 15:55 |
| nowen | try your domain again | 15:55 |
| cdub_ | when you said dns worked what did you mean? | 15:55 |
| cdub_ | I did it failed as well | 15:55 |
| nowen | the tokens check the IP address and 024037072060.wikidsystems.net | 15:55 |
| nowen | obviously the 8888 domain is not an IP | 15:56 |
| cdub_ | yes | 15:56 |
| cdub_ | so dns issues will affect the token they do not just connect via IP? | 15:56 |
| nowen | so, I create an entry for 024037072060 and pointed it to the ip | 15:56 |
| nowen | it shouldn't | 15:56 |
| nowen | what version of the token is this? | 15:57 |
| cdub_ | i installed the latest one from the app store | 15:57 |
| cdub_ | they changed their public IP address a few months ago. But we updated the domain and it worked fine right after | 15:59 |
| nowen | I assume you had to re-enroll the users | 15:59 |
| cdub_ | yes. Made a new domain and re-registed everybody | 15:59 |
| cdub_ | issue seems to have just cropped up in the last week | 16:00 |
| nowen | can you try your domain one more | 16:01 |
| cdub_ | ok, standby | 16:02 |
| joevano | morning nowen, feeling better? | 16:14 |
| nowen | yes, a bit | 16:14 |
| nowen | man this cold killed me | 16:14 |
| joevano | btw... i had 6.0.1 within an hour of the release... no issues here | 16:16 |
| nowen | yeah, tested fine here too | 16:17 |
| joevano | did you see the message from seamusc from yesterday... didn't have the foggiest idea what he was talking about | 16:18 |
| nowen | yeah, not sure what he was looking for | 16:18 |
| nowen | sounds like he locked himself out of WiKIDAdmin | 16:18 |
| joevano | ah.. maybe | 16:19 |
| cdub_ | looks like it may be working. I am testing on the other iphone | 16:34 |
| cdub_ | what was the fix? | 16:34 |
| nowen | a dns entry on our system. I think bell.ca is not handling dns properly | 16:35 |
| *** cdub_ has quit (Ping timeout: 245 seconds) | 16:40 | |
| joevano | I wonder if they use OpenDNS | 16:41 |
| nowen | well, if they are on 3g, I wouldn't think so | 16:42 |
| joevano | ah, right | 16:42 |
| *** hewy (4493bc5a@gateway/web/freenode/ip.68.147.188.90) has joined #wikid | 17:40 | |
| hewy | Looking a wikid soluton but want to intergrate with roboforms or firstpass to improve there secuirty | 17:40 |
| hewy | Is there any supported way to have wikid secure these products better | 17:41 |
| nowen | what authentication protocols do they support? | 17:41 |
| hewy | looking for seamless access to web password after authication by wikid | 17:41 |
| hewy | the all seam to us there own | 17:42 |
| hewy | no oath or standard | 17:42 |
| nowen | is apache in front of them? | 17:42 |
| hewy | no | 17:42 |
| nowen | there is an open source option you can try | 17:43 |
| hewy | I will look there are some but they tend not to be as seamless as firstpass and roboforms | 17:43 |
| nowen | http://www.howtoforge.com/how-to-set-up-a-web-based-enterprise-password-manager-protected-by-two-factor-authentication | 17:43 |
| nowen | if those two support radius, it will work | 17:43 |
| hewy | thanks I have to go to a meeting but I will check out the link thanks | 17:44 |
| *** hewy has quit (Client Quit) | 17:45 | |
| joevano | yeah those products are client based form fillers... no auth other than their own | 18:15 |
| nowen | yeah, I think the best user experience means client based & thick. | 18:16 |
| joevano | yep | 18:17 |
| *** cdub_ (40fee8e2@gateway/web/freenode/ip.64.254.232.226) has joined #wikid | 18:36 | |
| cdub_ | both iphones have been tested after your dns change and they work. Thanks | 18:36 |
| nowen | np | 18:36 |
| *** cdub_ has quit (Client Quit) | 18:37 | |
| *** __TOM (~wtfnom@38.103.49.130) has joined #wikid | 20:00 | |
| __TOM | Nick, | 20:01 |
| __TOM | Quick Q | 20:01 |
| __TOM | I just saw the wikid system send out a SMTP message to somewhere in Sweden (outpost AB) | 20:01 |
| __TOM | is that expected? | 20:01 |
| __TOM | thought you were based in the states, .. let me know | 20:01 |
| __TOM | email was going to mail.outpost24.com | 20:11 |
| __TOM | this is a shame. | 20:11 |
| __TOM | :) | 20:12 |
| __TOM | oh | 20:13 |
| __TOM | it doesnt matter. old install. nuked. | 20:13 |
| __TOM | thanks | 20:13 |
| *** __TOM has quit () | 20:14 | |
| nowen | huh, missed that | 20:26 |
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