*** perkiset (3fe224a9@gateway/web/freenode/ip.63.226.36.169) has joined #wikid | 00:18 | |
perkiset | Greets everyone - is Nick about? | 00:19 |
---|---|---|
perkiset | Ping ... | 00:47 |
joevano | perkiset: he usually shows up around 9:00 AM EDT most days... sometimes a little later | 12:02 |
joevano | in abaut an hour | 12:03 |
*** nowen (~nowen@99.174.93.102) has joined #wikid | 13:16 | |
nowen | morning | 13:16 |
nowen | perkiset: howdy | 13:17 |
Guest43741 | hi nick | 14:23 |
Guest43741 | ready to try again | 14:23 |
nowen | yes | 14:23 |
Guest43741 | looks like the working server is also caught in a loop | 14:23 |
Guest43741 | and ran out of memory | 14:24 |
nowen | hmm | 14:24 |
nowen | that's not good | 14:24 |
Guest43741 | rebooting | 14:26 |
nowen | I think we should update the slave server and then try to start it as the new master | 14:26 |
nowen | can you take a snapshot? | 14:26 |
Guest43741 | yes | 14:27 |
Guest43741 | should i email it to you | 14:27 |
nowen | no - I mean can you take a snapshot of the VM so we can revert if needed | 14:27 |
Guest43741 | yes | 14:28 |
Guest43741 | done | 14:28 |
Guest43741 | however i think the damage is done | 14:28 |
Guest43741 | i think we promted the new server to a master and everything broke | 14:30 |
Guest43741 | can i bring up the working server as master | 14:30 |
nowen | yes | 14:30 |
Guest43741 | and demote new server to slave | 14:30 |
nowen | bring up the working server and rerun set up. set replication to none | 14:31 |
Guest43741 | looks like both broke | 14:33 |
Guest43741 | caught in an endless loop | 14:33 |
nowen | oj | 14:33 |
nowen | ok | 14:33 |
Guest43741 | my have to rebuild new one and restore old one | 14:34 |
nowen | on the slave, run 'wget http://wikidsystems-dl.com/wikid-server-enterprise-3.5.0.b1330-1.noarch.rpm' | 14:34 |
nowen | make a backup | 14:34 |
Guest43741 | both broken why make bakcup | 14:34 |
nowen | run 'wget http://wikidsystems-dl.com/wikid-utilities-3.4.2-1.i386.rpm' | 14:34 |
nowen | just do it | 14:34 |
*** cmatthews (4404e717@gateway/web/freenode/ip.68.4.231.23) has joined #wikid | 14:34 | |
cmatthews | Owenn you about? | 14:34 |
nowen | so we can revert if need | 14:34 |
nowen | cmatthews: yes | 14:35 |
cmatthews | cool | 14:35 |
cmatthews | This is Clark from EPL | 14:35 |
cmatthews | Our primary token server is not responding to token requests or the web page | 14:35 |
nowen | Hey! | 14:35 |
cmatthews | we are able to login as root | 14:35 |
nowen | is there disk space? | 14:36 |
cmatthews | what do you think the firast step shoudl be? bad restart of the system last night | 14:36 |
nowen | run 'df -h' | 14:36 |
nowen | and check to make sure there is disk space | 14:36 |
nowen | cmatthews: and 'netstat -anp | grep 443' | 14:37 |
Guest43741 | ran wget on the slave | 14:37 |
nowen | Guest43741: after you have both files, run 'rpm -Uvh wikid-*' to upgrade the rpms | 14:38 |
cmatthews | plenty of space running the netstat now | 14:39 |
cmatthews | relaying hehe... I'm out of the office | 14:39 |
Guest43741 | i keep getting out of memroy | 14:39 |
cmatthews | unable to connect without the two factor | 14:39 |
nowen | Guest43741: how much memory is in the vm? | 14:40 |
nowen | cmatthews: awkward.. | 14:40 |
Guest43741 | 1024 but its a run away processes | 14:40 |
Guest43741 | thats causing the issues | 14:40 |
cmatthews | netstat returned nothing | 14:40 |
cmatthews | just # | 14:41 |
nowen | Guest43741: run 'top' and then shift-M the memory hog will be on top | 14:41 |
nowen | cmatthews: what happens when you run 'wikidctl start'? do you get an error | 14:41 |
cmatthews | that did it... thanks bro. | 14:43 |
nowen | hehe, so you needed to start it? ;) | 14:44 |
cmatthews | Support powered the environment down last night ... been literally months and months maybe ever 18 months since we had that box restart, | 14:44 |
cmatthews | solid as a rock | 14:44 |
cmatthews | not in the office | 14:44 |
cmatthews | not in front of my materials | 14:44 |
cmatthews | so you saved us thanks | 14:44 |
nowen | cmatthews: also, if you upgrade, there is a service script you can set up | 14:44 |
nowen | to start automagically | 14:44 |
nowen | I'm going to do a new release later today though, so wait for that | 14:45 |
nowen | or you can get it now: 'wget http://wikidsystems-dl.com/wikid-server-enterprise-3.5.0.b1330-1.noarch.rpm' | 14:45 |
nowen | and wget http://wikidsystems-dl.com/wikid-utilities-3.4.2-1.i386.rpm' | 14:45 |
nowen | Guest43741: what is chewing up the memory? | 14:46 |
cmatthews | Sounds like a plan, probably 2-3 weeks, a lot changing and don't need another variable of disaster. Thanks for the links, saved. | 14:46 |
nowen | I understand ;) | 14:46 |
nowen | if it ain't broke | 14:46 |
Guest43741 | system slow to respond | 14:46 |
nowen | but it would avoid another morning like todays | 14:46 |
cmatthews | Nah, good stuff would like to update. Just whole VM environment upgrading atm.. ehhe | 14:47 |
nowen | Guest43741: run 'killall -9 java' | 14:47 |
Guest43741 | doesn't do anything | 14:47 |
Guest43741 | might as well reinstall on top of it | 14:47 |
nowen | what did top report? | 14:47 |
nowen | because you can easily kill any process | 14:48 |
nowen | and reinstalling and re-syncing doesn't seem easy to me | 14:48 |
nowen | so please run top | 14:50 |
Guest43741 | doesn't do anything | 14:50 |
Guest43741 | top -M | 14:50 |
Guest43741 | i ran but nothing | 14:50 |
nowen | just 'top' | 14:50 |
nowen | then when you see the list of processes, hit capital M | 14:51 |
cmatthews | ttyl Nick, thanks again for quick solve. Product is strong and serves it's purpose nicely. Keep up the good work.. | 14:51 |
nowen | thanks, cmatthews! | 14:51 |
Guest43741 | i see procesess | 14:52 |
Guest43741 | it appears to be shutting down process | 14:52 |
Guest43741 | i think reinstalling is fater way to go though | 14:52 |
nowen | Guest43741: no, it is not | 14:52 |
nowen | when you hit shift-M what is the top process? | 14:53 |
Guest43741 | its rebooting automatically | 14:53 |
Guest43741 | the working server is no longer working either | 14:54 |
Guest43741 | anyway the new server is back to logon screen | 14:54 |
nowen | ok - log in. the run away process should be dead | 14:54 |
Guest43741 | just logged in | 14:54 |
nowen | run 'rpm -Uvh wikid-*' | 14:54 |
Guest43741 | done | 14:55 |
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Guest43741 | should i run this on both machines | 14:56 |
nowen | no, just the new server | 14:57 |
Guest43741 | should i try the update on the new server | 14:57 |
nowen | yes - we are only working on the new server | 14:58 |
Guest43741 | ok | 14:58 |
Guest43741 | its downloading update | 14:59 |
Guest43741 | brb | 14:59 |
Guest43741 | finished | 15:05 |
Guest43741 | downloading | 15:06 |
Guest43741 | hello | 15:09 |
Guest43741 | still there | 15:10 |
nowen | did you run the rpm command? | 15:13 |
Guest43741 | ran that before update | 15:14 |
Guest43741 | should i run it again | 15:15 |
nowen | no | 15:15 |
nowen | run 'rpm -qa | grep wikid' | 15:15 |
nowen | what does it say> | 15:15 |
Guest43741 | 'wikid-utilities-3.4.2.-1 | 15:16 |
Guest43741 | wikid-server-enterprise-3.4.87.b1030-1 | 15:16 |
Guest43741 | wikid-appliance-3.4.21.b126-1 | 15:16 |
Guest43741 | thats all | 15:16 |
nowen | that's not the right server rpm | 15:16 |
nowen | please run 'wget http://wikidsystems-dl.com/wikid-server-enterprise-3.5.0.b1330-1.noarch.rpm' | 15:17 |
Guest43741 | ran that already | 15:18 |
Guest43741 | i think we need to unpack it or install it | 15:18 |
nowen | run 'rpm -Uvh wikid-server-enterprise-3.5.0.b1330-1.noarch.rpm' | 15:19 |
nowen | also, go ahead and run 'wget http://wikidsystems-dl.com/wikid-appliance-3.5.0.b1342-1.noarch.rpm' | 15:19 |
nowen | and 'rpm -Uvh wikid-appliance-3.5.0.b1342-1.noarch.rpm' | 15:20 |
Guest43741 | runaway processes are back | 15:23 |
Guest43741 | its trying to stop processes and it says xxx process already stopped | 15:24 |
Guest43741 | and same processes keep repeating | 15:24 |
nowen | what process? | 15:24 |
Guest43741 | timecop, tomcat, database, logger | 15:25 |
nowen | did you run wikidctl start? | 15:25 |
Guest43741 | nope | 15:25 |
nowen | why is it starting? | 15:25 |
Guest43741 | don't know just ran the command as per ur instructions above | 15:26 |
nowen | hmm | 15:26 |
nowen | ok - run 'killall -9 java' | 15:26 |
nowen | and then, 'rpm -qa | grep wikid' | 15:26 |
Guest43741 | can't | 15:27 |
Guest43741 | its looping | 15:27 |
nowen | try ctrl-c | 15:28 |
nowen | or ctrl-z | 15:28 |
Guest43741 | doesnt' work | 15:28 |
Guest43741 | nothing works | 15:29 |
Guest43741 | may have to poweroff | 15:29 |
nowen | ok - if you want to re-install, all the users will have to re-register | 15:29 |
Guest43741 | no i have working copy (backup of vhd) | 15:29 |
Guest43741 | what I will do is restore that | 15:30 |
nowen | ok - try again - reboot the server | 15:30 |
Guest43741 | then create a new vm reinstall wikid | 15:30 |
Guest43741 | and start replication | 15:30 |
nowen | then then, 'rpm -qa | grep wikid' | 15:30 |
Guest43741 | because both servers are broken now | 15:30 |
nowen | that is what we did last time and it didn't work - why will it work this time? | 15:30 |
Guest43741 | this time upgrade to the latest versin then try???... maybe somethign corrupt last time... i don't know | 15:32 |
nowen | that might work | 15:32 |
Guest43741 | ok i will try now | 15:33 |
*** nowen has quit (Quit: Leaving.) | 15:42 | |
*** nowen (~nowen@99-174-93-102.lightspeed.tukrga.sbcglobal.net) has joined #wikid | 15:47 | |
Guest43741 | both ready now | 15:52 |
Guest43741 | should i upgrade the new server | 15:52 |
nowen | so - both servers are running the latest wikid rpms? | 15:52 |
Guest43741 | no | 15:52 |
Guest43741 | the working server i restored to the working version... this one is in as if nothing changed | 15:53 |
Guest43741 | the new server started from scratch | 15:53 |
nowen | I suggest we try to upgrade WiKID on a clone of the working server | 15:53 |
Guest43741 | i'm going to run setup and configure network access | 15:53 |
Guest43741 | then run updates | 15:53 |
Guest43741 | then maybe run upgrade | 15:54 |
nowen | no, I think there is a bug with the replication in the version you are using | 15:54 |
nowen | question: when you say "working server" can you reboot it or does it have the kernel issue? | 15:54 |
Guest43741 | i can reboot it... no kernel issue on this one... however this one is old (origianl)... setup last year | 15:55 |
nowen | I see | 15:55 |
nowen | and it is not set up for replication? | 15:55 |
Guest43741 | Nothing is at this point | 15:55 |
Guest43741 | i started from scratch | 15:56 |
nowen | but it has your users? | 15:56 |
Guest43741 | yes | 15:57 |
Guest43741 | its got everything | 15:57 |
nowen | ok | 15:58 |
Guest43741 | as i restored the VHD file from bakcup | 15:58 |
nowen | so, yes, then go ahead and run 'yum update' | 15:58 |
Guest43741 | running yum update now | 16:03 |
Guest43741 | ok ready to retry | 16:25 |
Guest43741 | just ran yum update | 16:25 |
nowen | ok | 16:25 |
Guest43741 | should we try the upgrade | 16:26 |
Guest43741 | first | 16:27 |
nowen | just try to reboot | 16:29 |
Guest43741 | rebooted and logged in | 16:32 |
nowen | ok - try to start the server | 16:34 |
Guest43741 | wikidctl start ? | 16:36 |
nowen | yes | 16:36 |
Guest43741 | i get after starting a few service... 'the database is not yet configured for WiKID. Pleae run /opt/wikid/sbin/load-db.sh | 16:37 |
nowen | check the WiKIDAdmin to see if the users are there | 16:38 |
Guest43741 | can't login | 16:43 |
nowen | so, that probably means that the DB is not configured | 16:44 |
nowen | are you sure this back up had users etc? | 16:44 |
Guest43741 | no | 16:44 |
Guest43741 | this is the new server | 16:44 |
Guest43741 | this is the one with nothing but updates on it | 16:44 |
Guest43741 | we need to copy the data from the working server to this new one | 16:45 |
nowen | I though the plan was to try to update the working server | 16:45 |
Guest43741 | no that did not work | 16:47 |
Guest43741 | tried twice but failed | 16:47 |
Guest43741 | with yum updates | 16:47 |
nowen | so, to be clear - this 'working server' cannot be yum-updated without the kernel issue? | 16:48 |
Guest43741 | right | 16:49 |
nowen | on the working server, please run 'rpm -qa | grep kernel' | 16:49 |
nowen | is it the same? with all those kernels listed? | 16:55 |
Guest43741 | no | 16:59 |
Guest43741 | soem are same; soem are different | 16:59 |
Guest43741 | all kernels with 2.6.18-274 on old server are replaced on the new server with 2.6.18-308xxx | 17:00 |
Guest43741 | can we replicate between the two | 17:02 |
Guest43741 | lunch break... brb | 17:06 |
Guest43741 | ok | 18:03 |
Guest43741 | shall we continue? | 18:03 |
nowen | yes. can you post the out of that rpm command to pastebin.com? | 18:04 |
Guest43741 | how do i do that in linux... | 18:04 |
Guest43741 | can i copy and paster | 18:04 |
nowen | yes | 18:04 |
Guest43741 | so how do i copy? | 18:05 |
Guest43741 | can i send you screen shot | 18:06 |
nowen | so, I'm guessing that the interface for hyper-v won't let you just cut and paste? | 18:08 |
nowen | how did you do it yesterday? | 18:08 |
Guest43741 | typed it in | 18:08 |
Guest43741 | can i email you the screen shot | 18:09 |
nowen | is there a menu item on the console called clipboard? | 18:10 |
Guest43741 | yes but it does not work | 18:12 |
nowen | there are probably some guest drivers/additions to add | 18:14 |
nowen | you can also use putty to SSH into the servre | 18:15 |
nowen | ok - anyway - what is your plan agai? | 18:15 |
Guest43741 | that is what i'm doing right now | 18:18 |
nowen | upgrading wikid via the rpms? | 18:20 |
Guest43741 | ok here is the link... http://pastebin.com/Mkv6EL01 | 18:20 |
Guest43741 | so what do you think | 18:23 |
nowen | looks ok i guess | 18:24 |
Guest43741 | what we need to do now is copy the data from the working server to the new server | 18:25 |
Guest43741 | i think you tried via replication before but ran into some issues | 18:26 |
Guest43741 | should i try again or upgrade the new server first then replicate | 18:26 |
nowen | I would say upgrade the new server first | 18:26 |
Guest43741 | ok lets try | 18:27 |
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*** Guest43741 has quit (Ping timeout: 245 seconds) | 18:32 | |
*** Mo (4084d7c2@gateway/web/freenode/ip.64.132.215.194) has joined #wikid | 18:32 | |
*** Mo is now known as Guest90097 | 18:32 | |
Guest90097 | got disconnected for some reason | 18:33 |
Guest90097 | anyway | 18:33 |
Guest90097 | can you tell me which commands to run | 18:33 |
Guest90097 | or which version to install | 18:33 |
nowen | sure | 18:36 |
nowen | 'wget http://wikidsystems-dl.com/wikid-server-enterprise-3.5.0.b1330-1.noarch.rpm | 18:38 |
nowen | and wikid-utilities-3.4.2-1.i386.rpm and wikid-appliance-3.5.0.b1342-1.noarch.rpm at the same url | 18:38 |
nowen | you know, if you ssh into the server, you could cut and paste these commands | 18:38 |
nowen | then 'rpm -Uvh wikid-*' should upgrade them all | 18:39 |
Guest90097 | ok thanks running first one... going forward will ssh... | 18:40 |
Guest90097 | finished upgrading... however i still see ' The database is not yet configured for WiKID. Please run /opt/wikid/sbin/load_db.sh' | 18:43 |
Guest90097 | is this okay | 18:43 |
Guest90097 | and should i start wikidctl | 18:44 |
nowen | huh | 18:44 |
nowen | I guess that brings up the question - are the users really in this server? | 18:44 |
Guest90097 | No this is the new server... freshly installed from ISO and updated will all patches... THAT IS IT... | 18:45 |
Guest90097 | not configured at all with any users | 18:45 |
nowen | ok | 18:45 |
nowen | so, the plan is to copy over the db from the working server? | 18:46 |
Guest90097 | YES... | 18:46 |
Guest90097 | YES.. | 18:46 |
nowen | but does the working server have the users? | 18:46 |
Guest90097 | is there another way??? | 18:46 |
Guest90097 | yes... the working server is operational | 18:46 |
nowen | ok | 18:47 |
nowen | yes, run wikidctl setup | 18:47 |
nowen | and start the server | 18:47 |
Guest90097 | looks like it started | 18:51 |
nowen | can you browse to the WiKIDAdmin? | 18:51 |
Guest90097 | yes... but i get 404 error | 18:52 |
nowen | what does 'ls -all /opt/WiKID/tomcat/webapps/' list? | 18:52 |
Guest90097 | this is where we started having problems last time | 18:53 |
Guest90097 | list 5 files | 18:54 |
Guest90097 | root, wikid wikidadmin | 18:54 |
Guest90097 | wikidadmin.war and wikid.war | 18:54 |
nowen | please run 'rpm -qa | grep wikid' | 18:54 |
Guest90097 | ok ran | 18:57 |
Guest90097 | here is what i get | 18:57 |
Guest90097 | wikid-utilities-3.4.2-1 | 18:57 |
Guest90097 | wikid-server-enterprise-3.5.0.b1330-1 | 18:57 |
Guest90097 | wikid-appliance-3.4.21.b126-1 | 18:58 |
Guest90097 | wikid-appliance-3.5.0.b1342-1 | 18:58 |
Guest90097 | thats it | 18:58 |
nowen | hm | 18:58 |
nowen | run 'ls -all /opt/WiKID/bin' | 18:58 |
Guest90097 | bunch of files... pastebin link: http://pastebin.com/mcynm4GM | 19:00 |
nowen | hmm | 19:00 |
nowen | run 'wikidctl restart' and see | 19:01 |
nowen | everything looks ok | 19:01 |
Guest90097 | same result: HTTP status 404 | 19:03 |
Guest90097 | description The requested resource () is not available. | 19:03 |
nowen | run '/opt/WiKID/bin/jsvc' | 19:03 |
nowen | does it return an error? | 19:05 |
Guest90097 | don't you have to run something in from of the above command | 19:06 |
nowen | no | 19:06 |
nowen | not if it starts with / | 19:06 |
nowen | if you are in /opt/WiKID/bin, then you would do ./jsvc | 19:06 |
Guest90097 | ok i get 'No class specified' | 19:06 |
Guest90097 | 'Cannot parse command line arguments' | 19:06 |
nowen | ok,run 'more /opt/WiKID/tomcat/logs/catalina.out' and see if there are any error messages | 19:07 |
Guest90097 | SEVERE: Exception opening database connection | 19:08 |
Guest90097 | PSQLException: FATAL: database "wikid" does not exist | 19:09 |
nowen | hmm. | 19:09 |
Guest90097 | org.postgresql.util.PSQLException: Backend start-up failed: org.postgresql.util. | 19:09 |
nowen | ok | 19:09 |
nowen | run 'service postgresql start' | 19:10 |
nowen | does it start? | 19:10 |
Guest90097 | ok started | 19:10 |
nowen | and you ran 'wikidctl setup' before starting, right? | 19:10 |
Guest90097 | yes | 19:11 |
nowen | run '/opt/wikid/sbin/load-db.sh' | 19:11 |
Guest90097 | of course | 19:11 |
Guest90097 | brb... getting coffee... | 19:12 |
Guest90097 | ok back | 19:39 |
Guest90097 | i get no such file for directory running /opt/... as per above | 19:40 |
nowen | run 'ls -all /opt/WiKID/sbin/ | 19:40 |
Guest90097 | http://pastebin.com/rRpHhtZg | 19:43 |
Guest90097 | pasted to pastebin above | 19:43 |
nowen | hmm, it's there | 19:44 |
nowen | /opt/wikid/sbin/load-db.sh | 19:44 |
nowen | try again | 19:44 |
nowen | oh | 19:44 |
nowen | try /opt/WiKID/sbin/load_db.sh | 19:44 |
Guest90097 | question... b4 upgrading should i not have db setup | 19:45 |
Guest90097 | ? | 19:45 |
nowen | this will set up the db | 19:45 |
Guest90097 | that is, should i not have first started wikidctl so that it creates the db the do the upgrade? | 19:45 |
nowen | didn't you run 'wikidctl start'? | 19:45 |
nowen | and setup? | 19:45 |
nowen | oh - I see what you are asking | 19:46 |
nowen | no. no need | 19:46 |
Guest90097 | ok | 19:46 |
Guest90097 | ran the above command | 19:47 |
Guest90097 | still no such file or d | 19:47 |
nowen | try this: 'cd /opt/WIKID/sbin' | 19:48 |
nowen | then './load_db.sh' | 19:48 |
Guest90097 | you had load"dash" before now you have load"underscore" | 19:49 |
Guest90097 | ran but nothing seems to happen | 19:49 |
Guest90097 | should it have started a service | 19:49 |
nowen | ok | 19:49 |
nowen | no | 19:49 |
nowen | run 'wikidctl start' | 19:49 |
Guest90097 | itwas already started | 19:50 |
Guest90097 | same http 404 | 19:50 |
Guest90097 | should i restrt wikdctil | 19:52 |
nowen | yes | 19:53 |
Guest90097 | restarted | 20:00 |
Guest90097 | same result from different machines and different browsers | 20:02 |
nowen | ok - let me do a few tests | 20:05 |
nowen | hmm, going from a 1030 iso build and upgrading via rpm works fine for me | 20:11 |
nowen | although you also ran yum update, right? was that before the rpm update? | 20:12 |
Guest90097 | yes | 20:13 |
Guest90097 | before the rpm update | 20:14 |
nowen | doesn't seem like it would matter | 20:14 |
Guest90097 | installed server, ran yum updates | 20:14 |
nowen | hmm - run 'getenforce' | 20:14 |
Guest90097 | i'm sbin direcotory | 20:16 |
Guest90097 | how do i go back | 20:16 |
nowen | ' cd .. | 20:16 |
nowen | ' | 20:16 |
Guest90097 | ran 'getenforce' | 20:17 |
nowen | permissive? | 20:17 |
Guest90097 | all it says is 'permissive' | 20:17 |
Guest90097 | yes | 20:17 |
nowen | ok | 20:17 |
Guest90097 | file replciation | 20:33 |
Guest90097 | anything | 20:33 |
Guest90097 | ignore file replication | 20:34 |
Guest90097 | was trying to type into browser | 20:34 |
Guest90097 | thanks | 20:34 |
Guest90097 | anything? | 20:34 |
nowen | doing a couple of yum updates | 20:35 |
nowen | well, that one works after yum update | 20:40 |
nowen | did you reboot after the update? | 20:57 |
nowen | Guest90097: works for me | 21:16 |
nowen | Guest90097: I installed via the iso and ran these commands: http://pastebin.com/4FdisCQu | 21:17 |
nowen | OK - time for me to vacate! | 22:35 |
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