| *** MorbidDK (~morbiddk@23-24-50-145-static.hfc.comcastbusiness.net) has joined #wikid | 12:36 | |
| MorbidDK | Hello, I'm having some problems getting WiKID Community Edition v3.4.87 running on a new Ubuntu 12.04 server. I keep getting /opt/WiKID/bin/daemonctl: line 238: /usr/lib/jvm/java-7-openjdk-common/bin/java: No such file or directory in my centralLogger.log, which I am guessing why the service doesn't start but I can't seem to fix or figure out why its looking where it is. | 12:45 |
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| *** nowen (~nowen@adsl-74-176-163-56.asm.bellsouth.net) has joined #wikid | 13:03 | |
| laszlof | MorbidDK: did you follow the install docs and setup java properly? | 13:06 |
| laszlof | also, it looks like you have the wrong java installed | 13:07 |
| laszlof | http://www.wikidsystems.com/support/wikid-support-center/installation-how-tos/How_to_install_the_WiKID_debs_on_Ubuntu | 13:08 |
| nowen | MorbidDK: is there a usr/lib/jvm/java-7-openjdk-common/bin/java? | 13:08 |
| nowen | you might need to export the correct java home | 13:08 |
| laszlof | looks like the ubuntu docs dont tell you to export | 13:08 |
| laszlof | or use alternatives | 13:08 |
| nowen | I don't think I have had to | 13:09 |
| nowen | now that I think about it | 13:09 |
| laszlof | looks like the latest version of ubuntu uses openjdk 7 | 13:09 |
| * nowen starts building a 12.04 serve | 13:17 | |
| MorbidDK | nowen: there is not, and I have a correctly exported java_home | 13:26 |
| MorbidDK | echo $JAVA_HOME | 13:26 |
| MorbidDK | /usr/lib/jvm/java-7-openjdk-amd64 | 13:26 |
| nowen | ahh | 13:26 |
| MorbidDK | actually... I didn't even have java-7 installed when I first installed WiKID, so I really have no clue where it was pulling that java-7-openjdk-common from | 13:27 |
| nowen | did that get it started? | 14:00 |
| MorbidDK | nope | 14:04 |
| MorbidDK | same error | 14:04 |
| nowen | should it be /usr/lib/jvm/java-7-openjdk-amd64/jre? | 14:04 |
| MorbidDK | it appears to be... had to set Ubuntu's sudoroot java_home it appears | 14:11 |
| MorbidDK | hrms, however now its telling me that Radius protocol is not currently supported | 14:20 |
| nowen | http://www.wikidsystems.com/community-version/front-page/support/wikid-support-center/faq/whats-the-difference-between-the-community-release-and-enterprise-release/?searchterm=what%20is%20the%20difference | 14:20 |
| MorbidDK | yeah, that's what I figured | 14:21 |
| nowen | sorry | 14:21 |
| nowen | you can write a plugin for freeradius using the api | 14:22 |
| MorbidDK | yeah, was sorta hoping the Radius implementation was freeradius, but we'll have to take it from here. in any event it seems like this is a far shot better than dealing with daloradius | 14:22 |
| nowen | it's not really a full implementation of a radius server, just the ability to talk radius | 14:23 |
| nowen | hmm, looks like daloradius is php. we have a php api package too | 14:24 |
| MorbidDK | alrighty, well thanks for the help | 14:42 |
| nowen | what's your plan? | 14:42 |
| MorbidDK | Something I'll have to figure out. Right now this is looking pretty good though, LDAP will work for the time being. | 14:43 |
| nowen | good | 14:43 |
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| *** gvidals (18f9cf04@gateway/web/freenode/ip.24.249.207.4) has joined #wikid | 15:11 | |
| gvidals | owen the download link to the recommended bundle is broken and giving a 404 | 15:11 |
| nowen | hmm | 15:11 |
| gvidals | i have a client trying to access it now and it's not there. i'm having him try the locked software instead. | 15:11 |
| nowen | fixed | 15:14 |
| nowen | thanks for letting me kow | 15:14 |
| nowen | know | 15:14 |
| gvidals | glad you fixed it right away. | 15:14 |
| nowen | well, it was my mistake, so I knew just how to fix it ;) | 15:14 |
| nowen | just emailed you on the other thing | 15:18 |
| gvidals | ok | 15:18 |
| gvidals | owen the license if for 10 simultaneous users? Can i have 20 users, for example, but only 10 that are actually logging in? | 15:28 |
| nowen | WiKID has no concept of sessions or simultaneous users, only seats | 15:30 |
| gvidals | so i have 12 user IDs currently. | 15:32 |
| nowen | are they all enabled? | 15:33 |
| gvidals | yup | 15:33 |
| nowen | are you adding more? | 15:33 |
| gvidals | i might be able to remove a couple, but yea, the idea is to add more as I get more clients. | 15:34 |
| nowen | yeah, just curious | 15:34 |
| gvidals | so may be I paid for more? is the system suppose to prevent me from going beyond the lic. limit when attempting to add a new user ID? | 15:35 |
| nowen | not yet | 15:35 |
| nowen | lunch time - | 15:56 |
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| *** nowen (~nowen@adsl-74-176-163-56.asm.bellsouth.net) has joined #wikid | 17:06 | |
| *** ionepoch has parted #wikid (None) | 18:18 | |
| gvidals | hey own. | 18:41 |
| nowen | hey | 18:41 |
| gvidals | hey owen. need help with a user who can't install the client app on their win7 system. | 18:41 |
| gvidals | he's installing the recommended (unlocked) version | 18:42 |
| gvidals | it's the one where the link was missing this morning. | 18:42 |
| nowen | is he running ESAT or some other type of anti-malware software? | 18:43 |
| gvidals | yes, he has AGV, but he claims to have stopped it and tried again. | 18:45 |
| nowen | what is happening? | 18:45 |
| gvidals | he's now trying it on his laptop now. | 18:45 |
| gvidals | he gets the clock (hour glass) and waits for 15 minutes.... nothing ever happens. | 18:46 |
| gvidals | i'm having him try it on his laptop to see if he has success there. | 18:46 |
| nowen | when? when trying to add a domain? | 18:46 |
| gvidals | no, on the initial install. | 18:46 |
| gvidals | stuck at step 7 | 18:46 |
| gvidals | so stuck after continuing to next step (between 7 & 8) | 18:47 |
| gvidals | is JRE required? | 18:47 |
| nowen | which step is 7 again? creating the shortcut? | 18:48 |
| gvidals | yea shortcut | 18:48 |
| nowen | the jre is required. | 18:48 |
| nowen | sounds like a permissions problem | 18:48 |
| gvidals | he says he can't install jre either on his laptop. | 18:48 |
| gvidals | his system says it doesn't know how to run a JAR file, so he is downloading Sun Java JRE | 18:49 |
| nowen | odd | 18:50 |
| gvidals | he had the same thing on his laptop. | 18:50 |
| gvidals | i mean his desktop | 18:50 |
| nowen | I would think that he couldn't get to step 7 without being able to | 18:50 |
| nowen | ahh | 18:50 |
| gvidals | 345-123-795 his the join.me so you can see his screen | 18:51 |
| gvidals | if you go to join.me and put that number in, you can see his screen. | 18:51 |
| nowen | ok | 18:52 |
| nowen | I see it | 18:52 |
| gvidals | the user says he doesn't have any option to say Y/N on shortcuts on one of the two installs. | 18:55 |
| gvidals | where do you want the shortcuts to be installed? | 18:55 |
| nowen | ok, let me test on a machine here | 18:55 |
| gvidals | on the windows 7 version (the one he is screen sharing) doesn't give any options (just blank) | 18:55 |
| nowen | what happens if he clicks next | 18:56 |
| gvidals | so the netbooks running windows XP completed, but not on the win7 desktop | 18:56 |
| gvidals | after next, you get the spinning wheel of death. | 18:56 |
| gvidals | so the problem is on win7 64-bit | 18:56 |
| nowen | you sure he's not running something that is blocking the app from writing to the disk? | 18:58 |
| nowen | have him try this one: http://www.wikidsystems.com/webdemo/tokens/j2se/3.1.22/wikidtoken-3.1.22.exe | 18:59 |
| gvidals | do you see his screen | 19:03 |
| gvidals | the link you sent worked. | 19:03 |
| nowen | excellent | 19:03 |
| gvidals | ok, so i'll keep the link handy i guess. | 19:04 |
| nowen | I'm curious as to whether he will be able to start it again without a shortcut | 19:04 |
| nowen | huh, well just worked for me on win 7 64 bit | 19:07 |
| nowen | have him quit and restart | 19:08 |
| gvidals | he had tried rebooting earlier and turned off AVG, but no good. | 19:11 |
| gvidals | so your link worked and we'll stick with that one for now. | 19:11 |
| gvidals | seems that step 7 isn't presenting the options and that could be why it is hanging | 19:11 |
| nowen | well it is working fine for me on win 7 64 bit | 19:12 |
| nowen | I'm worried that the token will not work twice, it depends on where he saved it | 19:13 |
| gvidals | where should he save it to ensure it will work? | 19:13 |
| nowen | in a directory where he has has permissions to write a file | 19:14 |
| nowen | which might have happened automatically | 19:14 |
| nowen | I might just make that one the recommended one instead | 19:32 |
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| laszlof | nowen: will wikid accept the X-Forwarded-For header with token client requests? | 20:23 |
| nowen | I'll have to ask someone smarter than i | 20:23 |
| laszlof | I'm doing what we talked about the other day, and forwarding token client requests through another server using a proxy | 20:25 |
| laszlof | but I want to make sure the token IP's get recorded in wikid logs | 20:25 |
| laszlof | and not the IP of my proxy server | 20:25 |
| nowen | the token itself has proxy capabilities, so... maybe? | 20:26 |
| laszlof | the X-Forwarded-For header is sent through, typically its a good idea to pull this as the client IP if its there | 20:26 |
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