| *** nowen (~nowen@adsl-74-176-163-56.asm.bellsouth.net) has joined #wikid | 12:54 | |
| *** aism (c9eed9ee@gateway/web/freenode/ip.201.238.217.238) has joined #wikid | 14:22 | |
| aism | dear support I have problems with chrome and internet explorer | 14:24 |
|---|---|---|
| nowen | hi - did you get my email? | 14:24 |
| aism | ok | 14:25 |
| nowen | are the tokens working? | 14:26 |
| aism | yes, but only in firefox | 14:27 |
| aism | in other browsers but takes the token is returned to the home | 14:27 |
| nowen | I'm confused about what it happening. | 14:28 |
| nowen | is this for every user? or just the WiKIDAdmin ? | 14:28 |
| nowen | Is this for an SSL-VPN? | 14:29 |
| nowen | I think it is an issue with your SSL certificate - not WiKID | 14:30 |
| nowen | what is the URL? | 14:30 |
| aism | but in firefox work it | 14:30 |
| aism | wikid.aism.cl/login | 14:30 |
| nowen | is there an error in the WiKIDAdmin logs? | 14:31 |
| nowen | shouldn't that page be protected by SSL? | 14:32 |
| aism | in the logs does not show anything | 14:33 |
| nowen | set the log level to Debug and then hit filter again | 14:34 |
| nowen | also, try to login and generate the error | 14:34 |
| aism | The problem is that if income from google chrome or internet explorer page load, but I returned to the login page, if I do it for firefox, if we can access the site which forwards wikid | 14:37 |
| nowen | that doesn't sound like a WiKID problem | 14:38 |
| nowen | Are you getting one-time passcodes from the WiKID server? | 14:38 |
| aism | any idea?, i need solve | 14:38 |
| aism | yes | 14:38 |
| nowen | what software is this? Is this an SSL-VPN? | 14:39 |
| aism | i use wikid generator web (java) and blackberry | 14:39 |
| nowen | this website: http://wikid.aism.cl/login/ is not a WiKID server, correct? | 14:40 |
| aism | no | 14:41 |
| aism | this is a wikid server | 14:41 |
| nowen | that is not WiKID software | 14:43 |
| aism | do you have any idea about that? | 14:44 |
| nowen | no. who set up the system? | 14:45 |
| aism | a technician who is no longer with us | 14:45 |
| nowen | that page is not SSL and that is BAD. | 14:46 |
| nowen | all login pages should be SSL | 14:46 |
| aism | ok | 14:47 |
| nowen | I can't help you if you don't know what software it is. | 14:47 |
| aism | thanks | 14:47 |
| nowen | I'm guesing | 14:47 |
| nowen | that it is an expired SSL certificat | 14:47 |
| nowen | that chrome and IE don't like, but FF is ok with | 14:47 |
| aism | where I can check this? | 14:48 |
| aism | ssl certificat | 14:48 |
| nowen | first, find out what software that is, then check it's logs and find out where it's certificate is | 14:48 |
| aism | your software you mean where is redirecting wikid? (QlikView) | 14:52 |
| nowen | can you run a command on the WiKID server? | 14:53 |
| aism | yes | 14:56 |
| nowen | run this command: "netstat -anp | grep 80" | 14:56 |
| nowen | without the quotes | 14:56 |
| aism | ok, wait | 14:56 |
| aism | ok | 14:59 |
| aism | I have to see? | 15:00 |
| nowen | what did it return? | 15:00 |
| aism | tcp 0 0 127.0.0.1:8005 0.0.0.0:* LISTEN 7905/java tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN 7905/java tcp 0 0 127.0.0.1:5432 127.0.0.1:38029 ESTABLISHED 8099/postgres: wiki tcp 0 0 127.0.0.1:38027 127.0.0.1:5432 | 15:01 |
| nowen | what is the URL of your WiKIDAdmin? | 15:01 |
| nowen | or the IP address of your WiKID server? | 15:02 |
| aism | wikid.aism.cl | 15:02 |
| nowen | hmm - but when i go to https://wikid.aism.cl/WiKIDAdmin and get an error | 15:03 |
| aism | or whether the problem is happening because the ssl certificate expired right? | 15:07 |
| nowen | on the WiKID server, run 'ifconfig' and tell me the IP address of the server | 15:07 |
| aism | 50.56.77.132 | 15:09 |
| nowen | hmm - ok - well, I don't know what is going on | 15:10 |
| aism | ok | 15:10 |
| aism | thanks for your support | 15:11 |
| nowen | if you can get one-time passcodes on your token, and there are no errors in WiKID... | 15:11 |
| nowen | I don't think it is a wikid issue | 15:11 |
| nowen | I recommend you contact the person that set it up | 15:11 |
| aism | ahh ok | 15:11 |
| aism | thanks | 15:12 |
| nowen | sorry for your problems | 15:12 |
| aism | dont worry | 15:12 |
| aism | at least still works with firefox | 15:12 |
| *** aism has quit (Quit: Page closed) | 15:25 | |
| *** nowen has parted #wikid (None) | 21:41 | |
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