| *** WiKIDLogbot (~WiKIDLogb@ec2-174-129-6-100.compute-1.amazonaws.com) has joined #wikid | 12:31 | |
| card.freenode.net | Topic for #wikid is: support for the WiKID Strong Authentication System. If no one is here, try the nabble forums: http://www.wikidsystems.com/support/support/wikid-forums | 12:31 |
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| card.freenode.net | Users on #wikid: WiKIDLogbot @nowen CoolAcid perestrelka rfxn prowlah joevano | 12:31 |
| *** Mark___ (470e15da@gateway/web/freenode/ip.71.14.21.218) has joined #wikid | 18:31 | |
| Mark___ | Hello Nick | 18:32 |
| nowen | hey Mark___ | 18:32 |
| Mark___ | Do you have the link for the debug? | 18:32 |
| Mark___ | I forgot to make a shortcut for it the other day | 18:32 |
| nowen | np | 18:33 |
| nowen | http://www.wikidsystems.com/support/wikid-support-center/troubleshooting-faq/how-do-i-run-the-token-in-debug-mode | 18:33 |
| nowen | you just have to run the standard token from the command line "java -jar wikidtokens.x.x.x.jar" | 18:33 |
| nowen | and have a jw.properties file in the jar's directory with Debug = True | 18:34 |
| nowen | this thing is hard to pin down | 18:42 |
| nowen | any details from debug? | 18:58 |
| Mark___ | Can debug be done from the jnlp? I added a jw.properties file to the directory of where I had the wikid token but then I get the following error Error: Invalid or corrupt jarfile WiKIDToken.wkd | 19:05 |
| nowen | I don't think so b/c the jar is in the cache. I would know how to get the log results | 19:06 |
| nowen | buy maybe your wkd file is corrupt | 19:06 |
| nowen | buy/but | 19:07 |
| nowen | is there more info from the debug logs? | 19:09 |
| nowen | you can delete that file or rename it to use a new one | 19:12 |
| Mark___ | just sent you an email with a meeting invite | 19:13 |
| Mark___ | Will you be able to join for a few minutes | 19:13 |
| nowen | joining now | 19:13 |
| nowen | or trying at lease | 19:13 |
| Mark___ | any luck? It may take a few minutes if you have never used this applicaiton before | 19:16 |
| Mark___ | are you using IE? | 19:16 |
| nowen | chrome on linux | 19:20 |
| Mark___ | not sure if Chrome works with it | 19:21 |
| Mark___ | is it loading? | 19:21 |
| nowen | it says it is | 19:21 |
| Mark___ | okay | 19:22 |
| nowen | Firefox seems better ;) | 19:22 |
| Mark___ | I see you | 19:23 |
| nowen | ahh | 19:24 |
| nowen | wrong directory - you want to be in the one with the jar file, not the .wkid file | 19:25 |
| nowen | the command is 'java -jar wikidtoken.jar | 19:25 |
| nowen | ' | 19:25 |
| Mark___ | here I am going to let you have control | 19:25 |
| nowen | have you downloaded the jar anywhere? | 19:27 |
| nowen | ok - before I only saw the dos windows | 19:28 |
| nowen | now I see the desktop | 19:28 |
| nowen | just download this file: http://www.wikidsystems.com/webdemo/tokens/j2se/3.1.21/wikidtoken-3.1.21.jar and put it some place | 19:29 |
| Mark___ | okay I am putting it on the desktop | 19:30 |
| nowen | ok, now go to that directory in dos | 19:30 |
| Mark___ | okay I am there | 19:31 |
| nowen | ok now we need a jw.properties file there too | 19:31 |
| nowen | you can download this one if you want: http://www.wikidsystems.com/webdemo/tokens/j2se/jw.properties it just needs debug changed to true | 19:31 |
| Mark___ | okay | 19:32 |
| Mark___ | i have it there | 19:32 |
| Mark___ | run it | 19:33 |
| nowen | ok, now run 'java -jar wikidtoken-3.1.21.jar' | 19:33 |
| nowen | I can't see the token. | 19:34 |
| nowen | ok | 19:34 |
| nowen | just try to add your domain | 19:35 |
| Mark___ | k | 19:35 |
| nowen | can you try 174129006100 too | 19:36 |
| nowen | do you see the url with the ip address? 174.129.6.100? | 19:37 |
| nowen | can you try to browse to that? | 19:37 |
| Mark___ | are you seeing my screen still | 19:39 |
| nowen | yes | 19:39 |
| Mark___ | you want me to copy the debug and send to you? | 19:40 |
| nowen | yes please | 19:40 |
| nowen | ok, kill the token and delete the WiKIDToken.wkd file. then restart the token | 19:41 |
| Mark___ | okay did you see | 19:46 |
| nowen | no - did you start it from the command line in debug mode? | 19:46 |
| Mark___ | no | 19:47 |
| Mark___ | let me redo it | 19:47 |
| nowen | ok, thanks. | 19:47 |
| nowen | hmm | 19:49 |
| nowen | try 8888888888888 | 19:49 |
| Mark___ | let me show you my jw properties file | 19:49 |
| nowen | ok | 19:49 |
| Mark___ | can you see it? | 19:50 |
| nowen | yes | 19:50 |
| nowen | change the domain name back to wikidsystems.net | 19:51 |
| nowen | and then try 88888888888 | 19:51 |
| Mark___ | delete and try again? | 19:51 |
| nowen | don't bother deleting | 19:51 |
| nowen | from the command line run 'java -version' | 19:52 |
| nowen | are other clients working ok? | 19:55 |
| Mark___ | such as? | 19:55 |
| nowen | blackberries, win 7 32 bit? | 19:55 |
| Mark___ | yes | 19:56 |
| Mark___ | so far just the Window 7 64 bit | 19:56 |
| nowen | are any win 64 bit client's working? | 19:56 |
| Mark___ | the one I sent you the email bout this morning he works until he reboots then h has to clear his Java cache and re-install | 19:58 |
| nowen | sadly, I think that is a separate problem, but I could be wrong | 19:58 |
| Mark___ | lol | 19:58 |
| Mark___ | I have a coworker who is having the same issues as me | 19:58 |
| nowen | hmm | 19:59 |
| nowen | so, it isn't working on either server. Your server is actually more up-to-date than ours/ | 20:00 |
| nowen | you can't add a domain either server, whether it uses an IP address or a domain name | 20:00 |
| Mark___ | yes what is up with that I figured you guys stayed on the latest release | 20:00 |
| nowen | hehe - the demo server is a bit of a lagard | 20:01 |
| Mark___ | of course we had not updated in over a year | 20:01 |
| nowen | it's not DNS or the network b/c you can get to the server | 20:01 |
| Mark___ | yes ny BB works fine | 20:01 |
| Mark___ | and my XP machine workd fine | 20:02 |
| Mark___ | and my Vista and Linux machine also work | 20:02 |
| nowen | usually, this is something on the machine that keeps the app from writing the .wkd file. | 20:02 |
| Mark___ | just Windows 7 64 bit we have some 32 bits that are working with no issues | 20:03 |
| nowen | but your request has something bakd about it | 20:03 |
| nowen | hmm. Your sending more data. 310 bytes from client | 20:03 |
| nowen | I wonder if we should try and older client | 20:04 |
| Mark___ | sure I can try one | 20:04 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/j2se/3.1.15/wikidtoken-3.1.15.jar | 20:06 |
| nowen | use the command line again | 20:06 |
| nowen | you can keep both jars in the same directory | 20:07 |
| Mark___ | got to give me a second to remove one | 20:08 |
| Mark___ | do i need to delete the wikid | 20:08 |
| Mark___ | token | 20:08 |
| nowen | hmm - yes, go ahead and do that | 20:08 |
| nowen | ahh - try it | 20:10 |
| Mark___ | did you see anything of importance? | 20:11 |
| nowen | no - same old same old | 20:11 |
| nowen | is there something blocking the comms with the server? | 20:12 |
| nowen | can you send us your .wkd file? and passphrase? Feel free to create another one with a tossable passphrase | 20:14 |
| Mark___ | not that I am aware of | 20:14 |
| Mark___ | I will create a new one and send it to you | 20:14 |
| nowen | ok | 20:15 |
| Mark___ | you want this with the old jar or the new jar? | 20:16 |
| nowen | either one. probably new | 20:16 |
| Mark___ | k | 20:16 |
| Mark___ | okay you should have it shortly | 20:19 |
| nowen | cool | 20:19 |
| Mark___ | what do you think is causing the other issue | 20:19 |
| Mark___ | I emailed you about this morning | 20:20 |
| nowen | that seems like a permissions issue on the token file | 20:20 |
| nowen | you might see if a regular token works for him | 20:21 |
| Mark___ | okay | 20:21 |
| nowen | but it could be the same issue. seems different | 20:21 |
| Mark___ | He can just download it from your site correct | 20:22 |
| nowen | hmm, that passprhase isn't working for me | 20:22 |
| nowen | yes | 20:22 |
| Mark___ | will he have to modify his jw.properties file | 20:22 |
| nowen | I don't think so. I am mostly curious to see if it works. Have him try the 174129006100 domain too | 20:23 |
| nowen | hmm - yeah, I can't open this token | 20:25 |
| nowen | can you double-check the passphrase? | 20:26 |
| Mark___ | qwertyyou | 20:27 |
| Mark___ | works for me just verified | 20:28 |
| nowen | hmm, looks like it's my end | 20:29 |
| nowen | got it | 20:30 |
| nowen | hmm, works for me | 20:31 |
| Mark___ | so the problem is on my end? | 20:33 |
| nowen | works for me on linux can win 7 64 | 20:33 |
| nowen | you can take that file to a linux box or a win 7 32 bit and try it out. | 20:34 |
| nowen | yeah - it must be something on your box | 20:34 |
| nowen | what anti-virus are you running? | 20:34 |
| Mark___ | bitdefender but it was working okay with the old version I was running | 20:35 |
| Mark___ | and I have tested it with it being shutdown | 20:35 |
| nowen | well, I don't know - perhaps with the program change it stopped liking it? | 20:35 |
| nowen | is this a laptop? can you try from another network? | 20:36 |
| Mark___ | yes it is a laptop and it is on the same network as the others that work | 20:36 |
| nowen | do the others use bitdefender? | 20:38 |
| Mark___ | no | 20:38 |
| Mark___ | SEP and norton | 20:39 |
| nowen | which bitdefender are you using? I might see if they have a trial version | 20:40 |
| Mark___ | Bitdefender total security 2012 | 20:42 |
| Mark___ | but I have other machines that are running bitdefender and they are not having any issues | 20:45 |
| nowen | did they get the new token? | 20:46 |
| Mark___ | yes they have the new token | 20:47 |
| Mark___ | one is a Vista | 20:47 |
| Mark___ | actually they are both running Vista | 20:47 |
| nowen | I'm sorry to hear that | 20:47 |
| nowen | :) | 20:47 |
| Mark___ | lol to cheap to upgrade | 20:47 |
| Mark___ | and everyone needs a challenge | 20:48 |
| nowen | so, maybe it is a win7 thing | 20:48 |
| Mark___ | maybe | 20:49 |
| nowen | It isn't the token file and it is the token jar | 20:49 |
| nowen | it's not the server | 20:50 |
| nowen | it must be the machine or the network | 20:50 |
| Mark___ | okay so it is not on your end | 20:50 |
| nowen | am I missing something? | 20:50 |
| nowen | well, we want it to work! | 20:50 |
| Mark___ | lol yes I know | 20:50 |
| nowen | plus, there is a good chance that this will come up for us again | 20:50 |
| Mark___ | Let me get the user that is having a different problem to test it with the download and I will let you know what I find out | 20:51 |
| nowen | ok | 20:51 |
| nowen | also, I suggest you turn off bitdefender and see what happens | 20:53 |
| nowen | hmm | 20:59 |
| Mark___ | I have tried multiple times with Bitdefender disabled and continue to get the same result | 20:59 |
| Mark___ | uh oh what is the hmm about | 20:59 |
| nowen | yeah, just downloaded it and didn't make it fail for me | 20:59 |
| nowen | my 'hmmm' tend to be bad news ;) | 20:59 |
| Mark___ | will my user have to re-register his devices if he downloads the bundle installer? | 21:02 |
| Mark___ | devices = device | 21:03 |
| nowen | hmm | 21:04 |
| nowen | I'm not sure. | 21:04 |
| nowen | i think that the token will pick up his existing token file | 21:04 |
| Mark___ | testing now | 21:05 |
| Mark___ | okay it integrate the token | 21:06 |
| Mark___ | existing token | 21:06 |
| nowen | and did it work? | 21:08 |
| Mark___ | fine on a xp machine | 21:14 |
| nowen | your token? | 21:14 |
| Mark___ | yes it used the existing token on the machine | 21:15 |
| nowen | the one that didn't work on your machine? | 21:15 |
| Mark___ | no I have not tried it on the Windows 7 machine yet | 21:15 |
| Mark___ | today I tried it the other day and it failed | 21:16 |
| Mark___ | same error on the Windows 7 box | 21:23 |
| nowen | using the straight jar file? | 21:24 |
| Mark___ | yes using the client bundle installer | 21:24 |
| nowen | and the same error is the 'file/url not found' or 'invalid server response" | 21:25 |
| Mark___ | invalid server response | 21:28 |
| nowen | ok - so two win 7 64 bit machines, no go; 1 win xp machine, no problem; same WiKIDToken.wkd file? | 21:29 |
| Mark___ | yes same version on the file but different passwords | 21:30 |
| nowen | hmm. to change the passphrase you have to delete and re-create the .wkd file | 21:31 |
| Mark___ | let me save the one from my laptop that works to a usb and try it on my 7 machine | 21:31 |
| Mark___ | nope it fails on the windows 7 box | 21:36 |
| nowen | it is also 64? | 21:36 |
| Mark___ | no | 21:36 |
| Mark___ | it is Windows xp | 21:36 |
| Mark___ | yes it is a 64 bit Windows 7 box that it fails on | 21:36 |
| nowen | is there a win 7 64 bit machine it does work on? | 21:40 |
| Mark___ | yes the one i sent you the attachments on this morning | 21:43 |
| nowen | ok | 21:43 |
| nowen | any idea on the difference? | 21:43 |
| Mark___ | not that i am aware of | 21:45 |
| Mark___ | his UAC is the same as mine | 21:45 |
| nowen | same network? | 21:45 |
| Mark___ | he is on SEP verse Bitdefender | 21:45 |
| Mark___ | no | 21:45 |
| nowen | it doesn't look to me like Bitdefender does anything but anti-virus, right? It doesn't stop malware or have a firewall, right? | 21:46 |
| Mark___ | He is located in New York and I am in Alabama | 21:46 |
| Mark___ | it does have a fw but I have had it disabled while I am trying to do this | 21:46 |
| nowen | I assure you we have no bias toward yankees | 21:46 |
| Mark___ | lol | 21:46 |
| Mark___ | you are probably a Geogia Bulldogs fan | 21:46 |
| nowen | hehe, I spent a couple years there | 21:47 |
| Mark___ | and you know I am an Auburn fan so you are targeting my machines | 21:47 |
| Mark___ | for fun | 21:47 |
| nowen | but undergrad I was at uva | 21:47 |
| nowen | If I had known you were an Auburn fan, I would have used smaller words | 21:48 |
| Mark___ | I did not say I was an Alabama fan | 21:48 |
| nowen | lol | 21:48 |
| Mark___ | I lived in Virginia for 12 years | 21:49 |
| Mark___ | I was ready to move back down south | 21:49 |
| nowen | what part? | 21:49 |
| Mark___ | Virginia Beach | 21:49 |
| nowen | nice | 21:49 |
| Mark___ | worked for the government for 12 years before I decided to move the civilian sector | 21:50 |
| Mark___ | okay well I will test some more later this week. I will be unavailable tomorrow so i will try to test some more on Wednesday and let you know if I find anything | 21:51 |
| Mark___ | have a good evening | 21:51 |
| nowen | you too | 21:51 |
| *** Mark___ has quit (Quit: Page closed) | 21:51 | |
| *** nowen has parted #wikid (None) | 22:17 | |
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