| *** WiKIDLogbot (~WiKIDLogb@ec2-174-129-6-100.compute-1.amazonaws.com) has joined #wikid | 14:07 | |
| kornbluth.freenode.net | Topic for #wikid is: support for the WiKID Strong Authentication System. If no one is here, try the nabble forums: http://www.wikidsystems.com/support/support/wikid-forums | 14:07 |
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| kornbluth.freenode.net | Users on #wikid: WiKIDLogbot @nowen deepsea perestrelka mick_laptop | 14:07 |
| deepsea | hi Nick | 14:09 |
| nowen | hi | 14:09 |
| deepsea | Any suggestins on my problem | 14:09 |
| nowen | I'm sorry - which problem is that? | 14:09 |
| deepsea | I have a several users in Europe with Nokia smartphones | 14:10 |
| deepsea | When they go the the OVI app store they cnanot find WikID | 14:10 |
| deepsea | they are running the Symbian OS is there a client for this smartphone? | 14:11 |
| nowen | not currently | 14:11 |
| nowen | I believe that some users use the python client on it | 14:11 |
| deepsea | okay are they plans for one in the future? | 14:12 |
| nowen | it's certainly possible. | 14:13 |
| nowen | my worry is that symbian is going to be dropped for windows mobile | 14:13 |
| nowen | is that not the case? | 14:13 |
| deepsea | Okay I think you are right so we will wati and see | 14:14 |
| nowen | okay, can they use another token in the meantime | 14:16 |
| nowen | ? | 14:16 |
| deepsea | Yes they are using their PC tokens but they travel frequently and only take their phones with them | 14:17 |
| nowen | yeah, I understand | 14:17 |
| deepsea | Okay thank you for hte answer | 14:20 |
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| *** GregM (45c164ae@gateway/web/freenode/ip.69.193.100.174) has joined #wikid | 16:30 | |
| GregM | hello | 16:31 |
| nowen | hi | 16:31 |
| GregM | so my system stopped working and I asume it's because I never bought the licenses? Does that happen? | 16:33 |
| nowen | probably | 16:33 |
| GregM | fair enough, so I just bought a 25 user pack, what do I need to do to get it back up and running? | 16:34 |
| nowen | go to the WiKIDAdmin and create a new intermediate CA and localhost CA. | 16:34 |
| nowen | we'll associate it with your purchase | 16:34 |
| nowen | what happened to the server? | 16:35 |
| GregM | I don't know really, I can't authenticate through my network devices, logging won't work and now I can't get a passcode successfully. | 16:38 |
| nowen | do your networking device all use radius? | 16:38 |
| GregM | they do | 16:42 |
| nowen | how long ago did you setup your server? | 16:42 |
| GregM | I want to say August maube?? | 16:45 |
| GregM | Thanks I'll create the new certificates later today. | 16:50 |
| nowen | ok - we will associate them with your payment. | 16:51 |
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| *** MO (d8390e7c@gateway/web/freenode/ip.216.57.14.124) has joined #wikid | 19:28 | |
| *** MO is now known as Guest85852 | 19:28 | |
| nowen | hey Mo | 19:28 |
| Guest85852 | hi Nick | 19:29 |
| Guest85852 | i'm having some issues with wikid on xp | 19:29 |
| Guest85852 | also is there a problem with the install file for win7 64 bit | 19:30 |
| Guest85852 | it seems to fail | 19:30 |
| nowen | hmm | 19:30 |
| nowen | ok - what is the issue on XP? | 19:30 |
| Guest85852 | i can login using my CAG without any issues | 19:31 |
| Guest85852 | the xp system crashes when i go via wikid | 19:31 |
| nowen | so, you login fine and then the system crashes? | 19:32 |
| Guest85852 | yes | 19:32 |
| nowen | and if you login without using WiKID? | 19:32 |
| Guest85852 | however, the system does not crash if i do not use wikid | 19:32 |
| Guest85852 | any idea | 19:34 |
| *** myndwire (myndwire@xdcc.org) has joined #wikid | 19:34 | |
| *** myndwire has parted #wikid (None) | 19:34 | |
| nowen | no - that is as odd as I have heard | 19:34 |
| nowen | what if you close the WiKID token right after getting the OTP? | 19:34 |
| Guest85852 | will try that now | 19:36 |
| nowen | any luck? | 19:50 |
| nowen | Guest85852: I have to run an errand. will you be here in an hour or so? | 20:09 |
| Guest85852 | yes | 20:22 |
| nowen | did closing WiKID change anything? | 20:24 |
| Guest85852 | looks like the issue | 20:24 |
| Guest85852 | is | 20:24 |
| Guest85852 | when we connect via the token | 20:25 |
| Guest85852 | the token launches our site | 20:25 |
| Guest85852 | if we try to login via the site using xp, the entire machine crashes | 20:26 |
| Guest85852 | explorer.exe crashes | 20:26 |
| Guest85852 | however, if we login using citrix client and not via the website | 20:26 |
| Guest85852 | we were able to login successfully | 20:26 |
| nowen | that could be malware on their machine | 20:27 |
| nowen | is this the only XP machine? | 20:28 |
| nowen | also, XP is end of life for some time, right? | 20:33 |
| nowen | that is - no security patches anymore, correct? | 20:34 |
| nowen | just tested on XP in a VMWare with the 3.1.17 token using mutual https auth - no crashes | 20:36 |
| nowen | ok - gotta run - I'll be back in about an hour | 20:38 |
| *** nowen has quit (Quit: Leaving.) | 20:38 | |
| *** Guest85852 has quit (Quit: Page closed) | 21:16 | |
| *** Mo (d8390e7c@gateway/web/freenode/ip.216.57.14.124) has joined #wikid | 21:20 | |
| Mo | hi | 21:20 |
| *** Mo is now known as Guest91513 | 21:21 | |
| Guest91513 | nikc | 21:27 |
| Guest91513 | nick | 21:27 |
| Guest91513 | in the user registration screen you have the user id, domain, device id, initialize date | 21:28 |
| Guest91513 | what is the device id and how do i connect this to the user's device. | 21:28 |
| Guest91513 | hello | 21:54 |
| *** nowen (~nowen@adsl-74-176-212-133.asm.bellsouth.net) has joined #wikid | 22:38 | |
| nowen | Guest91513: I'm back | 22:39 |
| *** perestrelka has quit (Read error: Connection reset by peer) | 23:16 | |
| *** perestrelka (~vladdy@194.242.5.49) has joined #wikid | 23:16 | |
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