| *** nowen (~nowen@adsl-74-176-212-133.asm.bellsouth.net) has joined #wikid | 13:13 | |
| *** Ebbinger (ccee8064@gateway/web/freenode/ip.204.238.128.100) has joined #wikid | 14:07 | |
| nowen | Good morning | 14:07 |
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| Ebbinger | Hello everyone, i am having a wierd issue with the wikid client. we have several machines that keep getting stuck at the token passphrase screen. even with correct token it wont get past this screen. in order to fix this issue we have to delete the wikid configuration file and re authenticate the user. can someone help me pin-point the cause of this problem? | 14:08 |
| nowen | what OS is this? | 14:08 |
| Ebbinger | windows 7 and windows xp - both professional and xp is 32bit windows 7 is mix of 32 and 64bit | 14:09 |
| nowen | was it working before and now broken or is this new installs? | 14:10 |
| Ebbinger | we have found that our mcafee internet security was deleting the wikid configuration file and causing this problem before - but we changed our mcafee settings to ignore the wikid config directory and now the file isn't being deleted anymore - but this problem is still happening | 14:10 |
| Ebbinger | it was working before and works fine on new installs. it appears that after the first two or three connections with wikid this problem happens | 14:10 |
| nowen | does mcafee block the token from connecting to the internet? | 14:11 |
| Ebbinger | the user accounts in wikid are still setup properly and enabled - so it is something on the individual client machines | 14:11 |
| Ebbinger | if it did, when i delete the config file and reauthenticate the user's in the admin wouldn't it not be able to connect. because after i delete the file and reauthenticate the client works again for a few days. | 14:11 |
| nowen | ahh - so it works for a few days, then stops working? | 14:12 |
| Ebbinger | yes, and it isn't always the same amount of time. so i think it's tied to how many times the users connected through wikid | 14:12 |
| Ebbinger | but i havent been able to narrow down that number yet | 14:12 |
| nowen | wow, that's a new one | 14:13 |
| nowen | could it be related to a restart of the computer? or logging in and out? | 14:14 |
| Ebbinger | yeah. and as i said we know that mcafee was causing issues as it was scanning the wikid configuration folder and deleting the wikid config file. but even after setting mcafee to ignore that directory this issue remains - although that file is no longer deleted | 14:14 |
| Ebbinger | we have a couple test machines that we are trying to isolate the problem - and we have completely removed mcafee to isolate the issue. it still happens without mcafee on the machine so i dont think its related to that... | 14:15 |
| nowen | that file is a standard p12 file format | 14:15 |
| Ebbinger | do you think maybe the file is being corrupted somehow? because the problem that is occuring is the exact same as when mcafee was deleting that file - everytime you enter the token it just brings you back to the token screen whether it was a correct token or not there is no indication | 14:17 |
| nowen | could be. | 14:17 |
| nowen | you could check the file size or md5 sum over time, I suppose | 14:18 |
| Ebbinger | only after entering multiple incorrect tokens to bring up the delete configuration button (and then deleting the configuration) and reauthenticating the user are we able to get past that screen | 14:18 |
| Ebbinger | good idea - i didn't think of doing an md5 on the file over time... | 14:18 |
| nowen | that file can change if you add another domain, but I think if you don't it shouldn't | 14:19 |
| Ebbinger | we only have one domain so that wouldn't be a problem... | 14:19 |
| nowen | we don't have any other reports of this, at least yet | 14:19 |
| Ebbinger | well i was hoping someone may have seen this issue before and know the cause - but thanks for the help. I will keep an eye on the file and try to figure out the cause of our problems. If i do find out what is causing it i will report it. | 14:20 |
| nowen | please do. | 14:20 |
| nowen | let me know if there is anything we can do to help | 14:21 |
| Ebbinger | thank you - now i'm off to do some testing! | 14:21 |
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| *** Oswald (d0608d77@gateway/web/freenode/ip.208.96.141.119) has joined #wikid | 19:29 | |
| Oswald | wikid can be used with WatchGuard product? | 19:30 |
| Oswald | wikid can be used with WatchGuard product? | 19:44 |
| nowen | Oswald: | 19:48 |
| nowen | yes | 19:48 |
| nowen | Oswald: http://www.wikidsystems.com/support/wikid-support-center/how-to/how-to-add-wikid-two-factor-authentication-to-a-watchguard-firebox?searchterm=watchguard | 19:48 |
| Oswald | thanks | 19:54 |
| nowen | np | 19:54 |
| nowen | that doc may be a bit old | 19:55 |
| Oswald | i will check it | 19:56 |
| Oswald | but if i need it at the moment of the implementation cain i get some support from you guys? | 19:57 |
| nowen | yes | 20:00 |
| Oswald | thankyou so much | 20:01 |
| nowen | np | 20:11 |
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