| *** nowen (~nowen@99-174-93-102.lightspeed.tukrga.sbcglobal.net) has joined #wikid | 00:50 | |
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| *** Farhan (caa370a3@gateway/web/freenode/ip.202.163.112.163) has joined #wikid | 11:35 | |
| Farhan | hi | 11:35 |
|---|---|---|
| Farhan | guys need help to install WIKID | 11:35 |
| Farhan | i will install it on a fresh server wht IOS i shell download | 11:36 |
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| *** Phazeon (4c5efb2c@gateway/web/freenode/ip.76.94.251.44) has joined #wikid | 16:10 | |
| Phazeon | Hello again if you're here | 16:11 |
| nowen | hi | 16:13 |
| nowen | did you figure out your issue from last night? did you get my email? | 16:14 |
| Phazeon | no, and yes heh | 16:19 |
| Phazeon | too late | 16:19 |
| Phazeon | ok | 16:19 |
| nowen | ok - so problem solved? | 16:19 |
| Phazeon | now, when I try the web start token or the manually installed version, and it attempts to connect to our domaincode the clients will say connecting for a second or two, then the word connecting is replaced with a 0 and it gets stuck | 16:20 |
| nowen | what is the domain code again> | 16:21 |
| nowen | ? | 16:21 |
| Phazeon | sec | 16:21 |
| Phazeon | 064087002133 | 16:21 |
| nowen | hmm. works for me. | 16:22 |
| Phazeon | even if it's our external IP it's not something I have (or want) memorized | 16:22 |
| Phazeon | see now the odd thing | 16:22 |
| nowen | it seems like it might be something with the networking | 16:22 |
| Phazeon | One of the workstations I was having trouble with when we first spoke was my laptop. | 16:23 |
| Phazeon | I took my laptop onsight | 16:23 |
| nowen | can you get to the external ip? | 16:24 |
| Phazeon | My laptop still had the uh... I'm not sure of your terms but it had been bound to the domain I'd removed' | 16:25 |
| Phazeon | and when I attempted to connect with that, I was able to connect, but not able to get a passcode AND a message was added to the logs about an invalid client probably from another domain | 16:25 |
| Phazeon | while in the same office using the same physical connection as every other PC in the office that isn't working | 16:26 |
| nowen | sounds like the token file wasn't properly deleted | 16:26 |
| Phazeon | yeah I'm not sure how to clear it out once it's there other than with the fully installed one | 16:26 |
| Phazeon | deleting java's cache does nothing... even when I do delete the directory | 16:27 |
| Phazeon | I'm reasonably sure it's not connectivity... I can get at the server every other method... the firewalls are down... even if they are I've configured to log blocked connections and nothing seems to hit the server | 16:28 |
| nowen | can you install the standard token client and try to add it? | 16:28 |
| nowen | it would be good to know if it is the jnlp | 16:29 |
| Phazeon | yup same behavior, of course while you're trying to add a domain and enter in the code (which you can't Cut n Paste for some reason) | 16:29 |
| Phazeon | mild irriitant | 16:30 |
| nowen | hmm - i can cut and paste it | 16:30 |
| nowen | what OS is this? | 16:30 |
| Phazeon | everything from windows XP to 7 and 2003 server (which is where I'm testing right now) | 16:31 |
| Phazeon | course I only tried to cut and paste on one machine so maybe not anyway not the primary issue today | 16:31 |
| nowen | can you run the token in debug mode? just drop the jw.properties file in the same directory as the jar file and run the from the command line: java -jar wikidtoken-....jar | 16:31 |
| Phazeon | k one sec | 16:32 |
| nowen | also, there should be something in the logs. under Configure Loggers, set com.wikidsystems and com.wikidsystems.server.wAuth to debug | 16:35 |
| Phazeon | here's what I get from the client | 16:35 |
| Phazeon | lets see if it'll let me paste this much here | 16:36 |
| Phazeon | Debug set to: true Using C:\Program Files\wikidtoken\jw.properties for configuration. > > DEBUG mode enabled. < < Options: args = [Ljava.lang.String;@1193779 Args: MB_SN: ..CN717037160690. OS_SN: 69712-OEM-4411902-02111 OS is: Windows 2003 Using Token File: C:\Documents and Settings\tlnadmin\Application Data\WiKID\WiKIDToken.wkd devPub.length: 162 Sending 178 bytes of post data from pullConfig wComms.connectInternal(): con | 16:36 |
| Phazeon | eew it sandwiched it all into one line | 16:36 |
| nowen | is that all? | 16:36 |
| Phazeon | no | 16:36 |
| Phazeon | wComms.connectInternal(): connecting to http://64.87.2.133/wikid/servlet/com.wikidsystems.server.InitDevice4AES?a=0&S=064087002133&CT=1 Opening http://64.87.2.133/wikid/servlet/com.wikidsystems.server.InitDevice4AES?a=0&S=064087002133&CT=1 POST /wikid/servlet/com.wikidsystems.server.InitDevice4AES?a=0&S=064087002133&CT=1 HTTP/1.1 Wrote 178 bytes. Reading response iteratively ... Returning data ... (0 bytes) Read 0 bytes from the server | 16:37 |
| nowen | also, you can post it to http://pastebin.com if you prefer | 16:37 |
| nowen | so, response is zero | 16:37 |
| nowen | can you check the WiKIDAdmin logs? | 16:37 |
| nowen | what happens when you browse to http://64.87.2.133/wikid/servlet/com.wikidsystems.server.InitDevice4AES?a=0&S=064087002133&CT=1 ? | 16:38 |
| Phazeon | one sec | 16:38 |
| Phazeon | ok when I try the link I get an apache err msg saying get requests aren't supported | 16:41 |
| Phazeon | I turned the two logging sources you said to debug | 16:42 |
| nowen | ok - on the WiKID server? | 16:42 |
| nowen | can you get out from the WiKID server to the internet ok? | 16:42 |
| Phazeon | there is a warning record for my attempt to use the URL, but nothing appears when I try to connect with a client | 16:42 |
| nowen | hmm - so the client's not getting there? | 16:43 |
| nowen | but the browser can? | 16:43 |
| Phazeon | yeah | 16:43 |
| Phazeon | there's no port restrictions no firewalls in place (yet) and nothing | 16:44 |
| Phazeon | yet certain clients are able to get to it even if they can't connect such as my laptop | 16:44 |
| nowen | what do you mean "Can | 16:45 |
| nowen | 't connect"? | 16:45 |
| nowen | the token? | 16:45 |
| Phazeon | terms again I can't get a passcode | 16:45 |
| nowen | ok | 16:45 |
| Phazeon | it connects and says can't get a passcode and I get an error in the log | 16:45 |
| Phazeon | but nothing for other clients. | 16:46 |
| nowen | can you get out ok from the WiKID server? | 16:46 |
| Phazeon | yep | 16:46 |
| Phazeon | I can ping the wikid server | 16:47 |
| Phazeon | I can connect via web browser to the wikid server | 16:47 |
| Phazeon | my ssh connection gets through to the server | 16:48 |
| nowen | can you get from the ssh server to the box your on now? | 16:48 |
| Phazeon | ping backwards? | 16:49 |
| Phazeon | let me se | 16:49 |
| Phazeon | let me see | 16:49 |
| nowen | yeah. just trying everything.. | 16:49 |
| Phazeon | not sure if that'll work at least my connection in the home here drops ping packets trying the office | 16:50 |
| Phazeon | so does the office one | 16:51 |
| Phazeon | oh and I am having the same problem here | 16:51 |
| Phazeon | as in the office | 16:51 |
| nowen | ok - so you're at home now? and the server is in the office? | 16:52 |
| Phazeon | server is in a colo facility in San Diego heh | 16:53 |
| nowen | ok | 16:53 |
| Phazeon | so we've got two independant paths of connectivity that don't work... yet you said you were able to connect and my misconfigured laptop is able to connect enough to get rejected... this boggles the mine | 16:55 |
| Phazeon | mind | 16:55 |
| nowen | yeah | 16:55 |
| Phazeon | any ideas for a solution? | 16:55 |
| nowen | on your standard token, can you delete and try to re-add your token? | 16:56 |
| Phazeon | oh if i try typing in an incorrect domaincode I get rejected right away not that matters a whole lot... one sec | 16:56 |
| nowen | can you add the domain 88888888888 ? | 16:57 |
| nowen | that should be 12 8s | 16:57 |
| Phazeon | k I deleted the token file (it buries it in there good) and attempted to connect and I receive exactly the same behaviour both with the jw.properties file and without & manually adding the domain soon as it tries to connect I get 0 | 17:01 |
| Phazeon | and all 8s failed | 17:01 |
| nowen | ok - where is the token installed? | 17:02 |
| nowen | did you delete the WiKIDToken.wkd file? | 17:02 |
| Phazeon | %userdir%/Application Data/WiKID | 17:02 |
| nowen | ok - so you have write permissions there? | 17:03 |
| Phazeon | yup | 17:03 |
| nowen | but something is wrong with the token - you can't add either domain | 17:03 |
| Phazeon | the file reappeared after running and entering a passphrase for the token | 17:03 |
| nowen | ok | 17:04 |
| nowen | still I think it could an odd windows perm thing | 17:04 |
| Phazeon | from every computer in the office and my personal one at home? | 17:04 |
| nowen | if you kill the token does the WiKIDToken.wkd file stay there? | 17:04 |
| Phazeon | yes | 17:05 |
| nowen | so, no tokens are working at all from your home or office? but one was last night? | 17:06 |
| nowen | and it works for me | 17:06 |
| Phazeon | one was with the test domain we obliterated... and yea I just saw yours | 17:06 |
| Phazeon | should I try wiping the config again? | 17:07 |
| nowen | ahh | 17:08 |
| nowen | so did the new domain ever work for you? | 17:08 |
| Phazeon | now that you mention it of course I can't remember if I tested it or not urg | 17:09 |
| Phazeon | but yet it works for you that doesn't make a bit of sense | 17:11 |
| Phazeon | so what should I try next? | 17:13 |
| nowen | hmm | 17:13 |
| nowen | I think the first thing is to get the 8888 domain working | 17:14 |
| nowen | I recommend you re-install the token. this time in the user's docs dir or someplace like that | 17:14 |
| nowen | in fact, just drop this jar some place | 17:15 |
| nowen | http://www.wikidsystems.com/webdemo/tokens/j2se/3.1.10/wikidtoken-3.1.10.jar | 17:15 |
| nowen | and run it from the command line again with the jw.properties file set to debug | 17:15 |
| Phazeon | ok | 17:20 |
| nowen | this will just make sure it's not a file system thing | 17:21 |
| nowen | then we move on to networking. start with the simplest... | 17:21 |
| Phazeon | I received exactly the same behaviour using the jar on the desktop with the jw file. Even delting the token which is still being written to the same place each time | 17:21 |
| Phazeon | interestingly when I tried using all 8s it attempted to connect to Opening http://888888888888.apexemr.net/wikid/servlet/com.wikidsystems.server.In itDevice4AES?a=0&S=888888888888&CT=1 | 17:22 |
| nowen | mm | 17:22 |
| nowen | you're dns entry | 17:22 |
| nowen | your | 17:23 |
| nowen | can you try the standard token without a custom jw.properties file? | 17:23 |
| Phazeon | ok removed the jw.properties file and the token used that same jar attempted to connect to 8888 after a longer pause than with our server I get could not retrieve configuration | 17:25 |
| Phazeon | in other words timeout | 17:27 |
| Phazeon | rather than an invalid response | 17:27 |
| Phazeon | I'm not going to get a fast resolution for this am I? | 17:29 |
| nowen | can you try the 12 8s one more time? | 17:30 |
| Phazeon | one sec | 17:31 |
| Phazeon | there a way to turn debugging on with the command line? | 17:31 |
| Phazeon | still can't connect | 17:32 |
| Phazeon | to all 8s | 17:32 |
| nowen | not seeing it on my logs at all - not WiKID or the access logs | 17:33 |
| nowen | create a new jw.properties file with only this in it: | 17:34 |
| nowen | domainSuffix=wikidsystems.net useIpBeforeDns=true debug=false trace=false | 17:34 |
| nowen | oops | 17:34 |
| nowen | domainSuffix=wikidsystems.net useIpBeforeDns=true debug=true trace=false | 17:34 |
| Phazeon | hmmmmmmmm | 17:36 |
| Phazeon | one sec | 17:36 |
| Phazeon | ok neither connection works | 17:40 |
| Phazeon | I can see it send data to Opening http://888888888888.wikidsystems.net/wikid/servlet/com.wikidsystems.serv er.InitDevice4AES?a=0&S=888888888888&CT=1 but it then times out | 17:40 |
| Phazeon | on both connections | 17:40 |
| nowen | are you using opendns? | 17:42 |
| nowen | what happens when you try to browse to that url? | 17:42 |
| nowen | or some other dns provider? | 17:43 |
| Phazeon | the get is not supported for this url message | 17:43 |
| Phazeon | no in both cases DNS is in-house | 17:43 |
| nowen | and http://888888888888.wikidsystems.net takes you to our website? | 17:43 |
| Phazeon | yup | 17:44 |
| nowen | is there some app firewall blocking just the token? | 17:44 |
| Phazeon | hmm with the mixture of OSes... hmm | 17:44 |
| Phazeon | well on my workstation I've disabled windows firewall, and as for a router I've got your standard WiFi router nothing special there | 17:45 |
| Phazeon | the office has a little more sophistocated equipment but again there isn't a super heavy ultra secured firewall | 17:47 |
| nowen | just makes no sense - I assure you that all of our customers use a token and all have at least tested with the PC token | 17:49 |
| Phazeon | ok I need to shortcut this... I was supposed to go live yesterday... and I've had trouble with the server since I stopped developing and tried to go production... is it possible a wipeout and reconfigure could solve this? | 17:50 |
| nowen | you mean on the token? | 17:50 |
| Phazeon | I mean the auth server | 17:50 |
| Phazeon | to me all signs point to it | 17:51 |
| nowen | well, it's not your auth server - your token doesn't work on my server either | 17:51 |
| Phazeon | ... | 17:51 |
| nowen | what kind of wireless device do you have? | 17:52 |
| Phazeon | right now I'm on a wired connection. | 17:52 |
| nowen | I mean phone | 17:52 |
| Phazeon | WM 6.5 | 17:52 |
| nowen | can you try our WM token? | 17:53 |
| Phazeon | ok I got a registration code there | 17:59 |
| nowen | ok - see that | 17:59 |
| nowen | what about your domain? | 17:59 |
| Phazeon | and that worked too... wth | 18:00 |
| nowen | I wonder having both the jnlp and the .jar version, something is happening where you still use the jnlp version or something | 18:02 |
| nowen | maybe try deleting the jnlp and search for WiKIDToken.wkd | 18:02 |
| Phazeon | ok here's what I've just done | 18:05 |
| Phazeon | uninstalled the jar version | 18:05 |
| Phazeon | cleared my java cache which is supposed to get rid of the jnlp one | 18:05 |
| Phazeon | found and removed all WiKIDToken.wkd files | 18:05 |
| Phazeon | only other one on the whole system was in another user's appdata | 18:06 |
| Phazeon | k I' | 18:06 |
| Phazeon | I'm going to run the jar I downloaded to the desktop with the jw.properties file you asked me to | 18:06 |
| nowen | ok | 18:06 |
| Phazeon | Nada | 18:07 |
| Phazeon | same behaviour connecting to 8888 | 18:07 |
| nowen | what version of java are you running? | 18:08 |
| Phazeon | sec | 18:08 |
| Phazeon | 1.6.0.23 | 18:08 |
| Phazeon | latest I believe | 18:08 |
| Phazeon | don't tell me... let me guess... not compatible with that version of Java... | 18:09 |
| Phazeon | I've had THAT nightmare before back in the days of 1.4 | 18:09 |
| nowen | no | 18:10 |
| nowen | we haven't had any issues since 1.6, but thought I would check... because... grasping at straws | 18:10 |
| Phazeon | sorry don't mean to lash out this is really frustrating and the thumb screws are already on | 18:11 |
| nowen | I hear yo | 18:11 |
| nowen | u | 18:11 |
| Phazeon | now my home java is 1.6.0.21... doesn't seem to matter though | 18:12 |
| nowen | no, it shouldn't | 18:12 |
| nowen | ok - so the last test, you ran the token from the command line? | 18:13 |
| Phazeon | that's what I've been doing since you showed me | 18:13 |
| nowen | is it in debug mode? | 18:14 |
| nowen | I mean, can you repost the output? | 18:14 |
| Phazeon | the debug log shows connecting... shows sending data... but either I get 0 bytes back from mine or it times out and throws an exception on 888 | 18:14 |
| nowen | what is the exception? | 18:14 |
| Phazeon | java.io.IOException | 18:15 |
| Phazeon | hold on | 18:15 |
| nowen | you can drop it into pastebin | 18:16 |
| Phazeon | http://pastebin.com/3uXGVZJB | 18:16 |
| Phazeon | http://pastebin.com/bBnst5Jk when I connect to ours | 18:18 |
| nowen | sharing this around now to see what others think | 18:21 |
| Phazeon | heh I can tell you what I think but I'll just bite my tongue heh | 18:22 |
| Phazeon | I'm going to step out for a minute I'll brb | 18:23 |
| nowen | ok | 18:23 |
| Phazeon | ok I'm back | 18:29 |
| nowen | ok | 18:29 |
| nowen | do you have another computer you can try on there? | 18:30 |
| Phazeon | one sec | 18:30 |
| Phazeon | eenie meenie minie moe | 18:30 |
| nowen | is this a work laptop you've been using? ie- same one as in the office? | 18:30 |
| Phazeon | what I'm working on right now is my personal desktop at home remoting into the server in the office | 18:31 |
| nowen | ahh | 18:31 |
| nowen | so, you're not on your home network, really? | 18:31 |
| Phazeon | no I am, we use LogMeIn for remote access | 18:32 |
| nowen | or by remoting in - do you mean to the WiKIDAdmin? | 18:32 |
| nowen | oh - please try from your local network | 18:32 |
| Phazeon | I have been | 18:32 |
| Phazeon | doing both | 18:32 |
| nowen | ah | 18:32 |
| Phazeon | and both are behaving the same | 18:32 |
| Phazeon | firing up a laptop I havn't used wikid on yet | 18:33 |
| nowen | ok | 18:33 |
| Phazeon | need to install java one sec | 18:34 |
| nowen | k | 18:34 |
| Phazeon | this bugger is slow heh low power tablet pc... oh well | 18:35 |
| Phazeon | should I start with the installable jar first? | 18:38 |
| nowen | no, just use the regular one | 18:39 |
| Phazeon | ok wth | 18:43 |
| nowen | i see a reg code | 18:44 |
| nowen | did it work on your server too? | 18:44 |
| Phazeon | this isn't exactly a good thing if one little foobar causes an entire workstation not to work properly | 18:44 |
| Phazeon | yes | 18:44 |
| Phazeon | trying one more thing | 18:47 |
| Phazeon | ok now this is not making any sense what so ever | 18:49 |
| nowen | I'm thinking it is one little foobar that is easily fixed though | 18:50 |
| Phazeon | ok I don't get this | 18:50 |
| nowen | ok, so there is something going wrong on your work station | 18:51 |
| Phazeon | Yesterday on every workstation I ensured that Java and the installable wikid token is installed | 18:51 |
| Phazeon | I did nothing else but install them | 18:51 |
| Phazeon | now, when I picked a workstation in the office at random I get the same behavior | 18:51 |
| Phazeon | yet this laptop... which the only difference is I didn't install the wikid software and used the jar instead works | 18:52 |
| nowen | try using the installer jar | 18:52 |
| Phazeon | yeah was able to get a passcode | 18:57 |
| Phazeon | on my home connection same as what I'm chatting with you now on and the same basic process I did on each workstation | 18:58 |
| Phazeon | at the office | 18:58 |
| Phazeon | might I throw a little suggestion your way? it's obvious the powers that be at your company love java... but you need to get a windows native client for this... especially since probably 80% of your clientelle will be running windows of some nature,,, | 19:00 |
| nowen | I see that, but we've not really had that many issues and most are not java related. | 19:01 |
| Phazeon | so what's the problem here and what's the solution | 19:01 |
| nowen | not 100% sure yet. | 19:02 |
| Phazeon | to me.. this is either A completely random or B java's fubar | 19:02 |
| Phazeon | on these workstations | 19:02 |
| Phazeon | and my desktop | 19:02 |
| Phazeon | and my laptop | 19:02 |
| nowen | all these tokens are on the same network, right - except for your home pc? | 19:03 |
| Phazeon | and the laptop that's here too... although I'm not testing with it | 19:03 |
| Phazeon | this other laptop (for sake of clarity let's call it the tablet pc) is working fine | 19:04 |
| Phazeon | and it's on my home connection | 19:04 |
| Phazeon | I've got to many computers in the house... | 19:04 |
| nowen | ok - so the workstation you were on, that has logmein on it | 19:06 |
| Phazeon | yup | 19:07 |
| Phazeon | hmmmmm | 19:07 |
| nowen | you've tested on it and it didn't work? | 19:07 |
| Phazeon | waiiit a minute | 19:07 |
| Phazeon | oh god I hope what I just thought of is not correct | 19:07 |
| nowen | what? | 19:07 |
| Phazeon | LMI is on my desktop, my laptop, all the workstations at the office........ but not the tablet PC | 19:08 |
| nowen | Does LMI lock down your network like a vpn? | 19:08 |
| Phazeon | no | 19:08 |
| Phazeon | but it uses standard http ports and such | 19:08 |
| Phazeon | hang on | 19:09 |
| nowen | I've never heard of anyone having issues with wikid and lmi | 19:09 |
| Phazeon | I don't see how it could either... but again grasping straws heh | 19:09 |
| Phazeon | ok phew... doesn't seem to have made a difference | 19:11 |
| Phazeon | any ideas? | 19:16 |
| nowen | ok. so let's work on the one pc with logmein on it | 19:17 |
| nowen | but, on your local network only | 19:17 |
| nowen | run a search for WiKIDToken.wkd and let me know how many you find | 19:18 |
| Phazeon | one sec | 19:19 |
| *** Phazeon has quit (Ping timeout: 272 seconds) | 19:24 | |
| *** Phazeon (4c5efb2c@gateway/web/freenode/ip.76.94.251.44) has joined #wikid | 19:26 | |
| Phazeon | damnit browser crashed | 19:27 |
| Phazeon | ok I'm back and now on the laptop that wasn't working | 19:27 |
| nowen | ok | 19:27 |
| nowen | this laptop was in the office yesterday? | 19:28 |
| Phazeon | yes | 19:29 |
| nowen | ok. edit the jw.properties to turn on debug and trace and try to reg | 19:30 |
| Phazeon | one moment | 19:30 |
| Phazeon | hold on I've still go thte old config here | 19:33 |
| Phazeon | ok now that worked... this laptop was the one that was able to connect and get rejected because the token was for the testing domain I deleted | 19:35 |
| nowen | ok - so this laptop is also working? | 19:36 |
| Phazeon | yes trying the desktop | 19:37 |
| nowen | ok | 19:37 |
| Phazeon | cleaning it out like I just did here | 19:37 |
| Phazeon | nothing still behaving the same | 19:40 |
| nowen | this desktop - what network is it on? | 19:41 |
| Phazeon | same as this laptop, home | 19:41 |
| nowen | what's the debug output? | 19:41 |
| Phazeon | I'm not connected to work atm | 19:41 |
| Phazeon | it's the same as before I'm getting a zero byte response from our server and the same message with 888 | 19:42 |
| nowen | and what do you have in the jw.properties files? | 19:42 |
| Phazeon | what you asked me to before, debug true your domain suffix no dedicated domain code | 19:43 |
| nowen | ok | 19:43 |
| nowen | can you also set trace to true? | 19:43 |
| Phazeon | sec | 19:44 |
| Phazeon | ok the debug log didn't change much, a few entries I hadn't seen before that begin Java_Net: | 19:48 |
| Phazeon | hold on pasting the trace.txt | 19:49 |
| Phazeon | http://pastebin.com/achKpEZc | 19:51 |
| Phazeon | this time I didn't kill the token that's where the log sits while the client sits after receiving 0 bytes from the server | 19:52 |
| nowen | hmm | 19:54 |
| nowen | user.dir = C:\Users\msullivan\Documents\My Dropbox | 19:54 |
| Phazeon | heh | 19:54 |
| Phazeon | it's an app I use to keep files synced between multiple computers | 19:55 |
| nowen | yeah, I use it too | 19:55 |
| nowen | just curious about it's affects | 19:55 |
| Phazeon | that's just where I dropped the jar and jw.properties file | 19:56 |
| nowen | can you try it in a different folder? | 19:56 |
| nowen | a local one, that is | 19:57 |
| Phazeon | moved it to the desktop and same behavior | 20:00 |
| Phazeon | and the tablet pc ran it just fine from within the dropbox dir | 20:00 |
| Phazeon | and only my personal PCs have dropbox it's not on any of the ones in the office. | 20:01 |
| Phazeon | ok I've been on the phone with a partner who's in an entirely different state and was succesfully able to register and auth with the webstart token that's on our website now. | 20:02 |
| Phazeon | so it's not the server | 20:02 |
| nowen | hmm. can you post the trace again ? | 20:03 |
| nowen | yeah, definitely not the serve | 20:03 |
| nowen | r | 20:03 |
| nowen | what are the OSs on the three machines? two that worked and this one? | 20:03 |
| Phazeon | his win7 x64, this is win7 32 and the tablet is win7 x64 | 20:04 |
| Phazeon | all pro | 20:04 |
| Phazeon | the office has a mixture of xp - 7 | 20:05 |
| nowen | Looks like a firewall blocking outgoing connections from java or something. | 20:05 |
| Phazeon | hold on | 20:08 |
| Phazeon | ok I've completely disabled windows firewall on my desktop... my router is just your run of the mill wireless router so there's no blocking of traffic going on there | 20:12 |
| Phazeon | no dice | 20:12 |
| nowen | I'm building a new win7 test image | 20:16 |
| Phazeon | ? | 20:20 |
| nowen | can't replicate on xp | 20:20 |
| nowen | can you try 204236198040 | 20:21 |
| Phazeon | same read 0 bytes from the server | 20:22 |
| Phazeon | message | 20:22 |
| nowen | wanted to try a non-dns entry on my end. you're still not getting to the server | 20:23 |
| Phazeon | nope | 20:24 |
| nowen | jw.properties hasn't changed? still wikidsystems.net? | 20:24 |
| Phazeon | yeah | 20:24 |
| nowen | and you can browse to http://888888888888.wikidsystems.net? | 20:24 |
| Phazeon | yes | 20:25 |
| Phazeon | Ok | 20:26 |
| Phazeon | I just checked one of the XP workstations at the office... the FW is off and I'm still getting the same messages I've continued to get | 20:26 |
| Phazeon | this just doesn't make a lick of sense... | 20:29 |
| nowen | no | 20:29 |
| nowen | I'm at a loss | 20:29 |
| Phazeon | 3 different pcs... 2 different networks... 3 different OSes all with the same issue... I can't connect out to any auth server | 20:29 |
| nowen | are you running any other type of security software that would affect networking? | 20:29 |
| nowen | but you have 2 PCs working | 20:30 |
| Phazeon | standard antivirus (NOD32 in our case) | 20:30 |
| nowen | and mine and you're partner's | 20:30 |
| Phazeon | exactly | 20:30 |
| nowen | on this PC can you re-search for jw.properties and WiKIDToken.wkd | 20:31 |
| nowen | also, check the java cache | 20:32 |
| Phazeon | bah search in windows 7 is crap... hang on | 20:32 |
| Phazeon | Ok windows 7 search is a PIA it won't search the hidden app data directories... I do know that there is the file in my %userdir%/appdata/WiKID/ directory I'm manually running the JAR | 20:36 |
| nowen | ok - just tested on a fresh win7 pro build - no problems | 20:42 |
| nowen | can you telnet to port 80 on your server? | 20:42 |
| Phazeon | esh where do I have telnet.... hmm guess I have to install it | 20:43 |
| Phazeon | I can telnet to port 80... | 20:48 |
| Phazeon | it seems to connect then disconnect | 20:48 |
| nowen | to which server? try 8888888888.wikidsystems.net | 20:48 |
| Phazeon | did both mine and yours | 20:50 |
| nowen | do mine again -I missed it in the logs | 20:51 |
| Phazeon | I don't know HTTP commands off the top of my head so I'm not sure if I'm pulling anything. | 20:52 |
| nowen | just connecting should show up, right? | 20:52 |
| nowen | ok I think is see that one | 20:53 |
| Phazeon | yeah it says connecting then the cursor moves to the top... if I type anything it spews some html at me (presumably an error response) and disconnects... as I expect it to heh | 20:53 |
| nowen | got a 400 | 20:53 |
| Phazeon | that was from the desktop that does not work | 20:53 |
| nowen | it's not a post though | 20:54 |
| Phazeon | no | 20:54 |
| Phazeon | just telnet | 20:54 |
| nowen | do you know curl or anything like that? | 20:54 |
| Phazeon | no | 20:54 |
| Phazeon | hmm | 20:55 |
| Phazeon | one second | 20:56 |
| nowen | wfetch | 20:59 |
| nowen | is an ms tool to test things like post | 21:00 |
| Phazeon | did that one work? | 21:01 |
| Phazeon | I come up with unorthodox ways to do things. threw together a HTML page with a form with the URL the software is trying to open as the action.. method = post.... I get nothing back from eiter your server or mine | 21:02 |
| Phazeon | from my desktop | 21:03 |
| Phazeon | hmm doubt that worked | 21:04 |
| nowen | try again - i wasn't looking at the logs | 21:04 |
| Phazeon | one sec | 21:07 |
| Phazeon | connecting with the client to get the URL | 21:08 |
| Phazeon | one second | 21:10 |
| Phazeon | ok I was able to use wfetch on the url to connect to 888 on both my laptop that works and the desktop that doesn't | 21:14 |
| Phazeon | both seem to respond the same | 21:14 |
| Phazeon | of particular interest is the HTTP header Content-Length: 0 | 21:14 |
| nowen | are you getting a 200? | 21:17 |
| Phazeon | yes | 21:17 |
| nowen | will you do it one more time? let me know when you have | 21:19 |
| nowen | i get Content-Length: 1\r\n | 21:19 |
| nowen | but I get nothing about heads | 21:19 |
| nowen | headers | 21:19 |
| Phazeon | did again | 21:19 |
| Phazeon | did you see that one? | 21:20 |
| nowen | yes | 21:21 |
| nowen | interestingly, yours comes up as a different error | 21:21 |
| Phazeon | error msg? | 21:22 |
| nowen | ok - will you try | 21:24 |
| nowen | 204236198040 | 21:24 |
| Phazeon | ok hold the phone | 21:25 |
| nowen | yes - the request doesn't ahve any info - so the server generates an error on the request | 21:25 |
| Phazeon | hang on | 21:25 |
| nowen | host is ec2-204-236-198-40.compute-1.amazonaws.com | 21:25 |
| nowen | and path is /wikid/servlet/com.wikidsystems.server.WikidCode3AES?S=204236198040&D=-5905070356670099862&CT=1 | 21:25 |
| nowen | verb is post | 21:26 |
| Phazeon | I got 200 on that one content-length: 1 | 21:28 |
| nowen | ok. can you try to add that same domain via the client? | 21:29 |
| Phazeon | one sec | 21:30 |
| Phazeon | that was from the working laptop... | 21:30 |
| Phazeon | Ok on the non-working desktop I get 200 from wget but the same 0 behavior when connecting to my server when connecting to that server. | 21:32 |
| Phazeon | with the token client | 21:33 |
| nowen | ok - so the last request to my server was from wfetch? | 21:34 |
| Phazeon | yes shall I try again? | 21:35 |
| nowen | no - try with the token client I have changed the logging again | 21:36 |
| Phazeon | to the 204 or the 888? | 21:36 |
| nowen | 204, if you please | 21:36 |
| Phazeon | ok tried again | 21:37 |
| Phazeon | same 0 behavior with the client | 21:37 |
| nowen | hmm. still nothing on the logs | 21:38 |
| Phazeon | ok. sorry was on the phone | 21:41 |
| Phazeon | well lets see here... I'm operating on the hypothesis that the Java VM is Fubar... not able to connect to the net at all let alone wikid... hmmm... small java web app... hmmm | 21:42 |
| nowen | ok - I've got to go take my son to soccer | 21:50 |
| Phazeon | ok, I need to take a break myself... how long an hour? | 21:51 |
| nowen | once I get there, I can log back in. | 21:51 |
| nowen | so probably yes | 21:51 |
| Phazeon | ok | 21:51 |
| Phazeon | I want to try to find a solution for this by today... the powers that be on my end are getting a little impatient... | 21:52 |
| nowen | ok | 21:52 |
| Phazeon | little being an understatement :( | 21:52 |
| Phazeon | I'll keep chugging along down my theories and see if I get anywhere | 21:52 |
| nowen | not sure what else to try... rebooting ;) | 21:53 |
| nowen | later | 21:53 |
| *** nowen has quit (Quit: Leaving.) | 21:53 | |
| *** nowen (~nowen@m765e36d0.tmodns.net) has joined #wikid | 22:41 | |
| nowen | Phazeon any progres? | 22:42 |
| Phazeon | hi. No no luck. | 22:51 |
| Phazeon | I did try rebooting out of morbid curiosity... I'm of the type that my PC rarely is turned off so that could have been an issue but it wasn't | 22:51 |
| Phazeon | win 7 is much better in that reguard | 22:51 |
| Phazeon | I even tried ripping Java out by the roots... uninstalled it searched for it's files and removed them and reinstalled... still no luck | 22:52 |
| nowen | Well. I figure you have 2 machines working and 1 not on this network. What is the difference? | 22:53 |
| Phazeon | age of the windows install... one's 32 bit and the others are 64 (the one that isn't is 64) | 22:54 |
| Phazeon | one's a power house another's in the middle and one's a low power device so it's slow. the powerhouse is the one giving me the problem heh | 22:55 |
| nowen | Hehe | 22:56 |
| Phazeon | they're all my personal or at least my sole proprietary use | 22:57 |
| nowen | So all the token does is talk to the server, encrypt some stuff and store some stuff | 22:57 |
| nowen | The token seems to store stuff fine. | 22:58 |
| Phazeon | yeah I understand what it's doing, it's fairly simple HTTP/S communications | 22:58 |
| nowen | The encryption would cause a local error probably | 22:58 |
| nowen | It's got to be something with the networking | 22:59 |
| Phazeon | hmmm | 22:59 |
| Phazeon | well I might have a way to test that | 22:59 |
| Phazeon | on said powerhouse I have virtual machines... | 22:59 |
| nowen | How? | 22:59 |
| Phazeon | yeah I'm up to my neck in everything heh | 23:00 |
| nowen | Build a wikid server? | 23:00 |
| Phazeon | well more was thinking I install the token client on one of my VMs inside the machine giving me problems with connectivity | 23:01 |
| nowen | Sure | 23:01 |
| Phazeon | most it can do is work and then we'll be really baffled | 23:01 |
| nowen | Yeah. Can't imagine being more baffled | 23:02 |
| Phazeon | ok I'll try the basic how I want it to work test | 23:03 |
| Phazeon | click on the jnlp from the site and see if it works | 23:03 |
| nowen | Is this the way your partner tested? | 23:04 |
| Phazeon | yep | 23:04 |
| nowen | K | 23:04 |
| Phazeon | and that process also works on my laptop as well | 23:04 |
| nowen | K | 23:04 |
| Phazeon | and of course I don't have java installed *sigh* | 23:05 |
| Phazeon | this might be something to note. When I was testing I remember when being asked by java to run the wikidtoken app or not the publisher was filled in. Now it says UNKNOWN | 23:08 |
| Phazeon | aaand I hate to tell you... this did work... | 23:09 |
| nowen | Hmm | 23:10 |
| nowen | I think we have a signing cert... | 23:10 |
| nowen | That's good that it worked | 23:11 |
| Phazeon | it only deepens the mystery as why these others don't | 23:11 |
| nowen | Which tokens have you tested on the powerhouse pc? | 23:13 |
| Phazeon | I've tried the jnlp, the installed and the standalone jars they all seem to do the same thing | 23:14 |
| nowen | And did you delete the java cache before testing the others? | 23:15 |
| nowen | Wondering if there's a bad jw.properties file in there | 23:17 |
| Phazeon | hmm do you mean right after trying the jnlp before trying another? hmm not every time but I have been emptying it often | 23:18 |
| nowen | There's not something screwy with your hosts file? | 23:18 |
| Phazeon | hmm | 23:18 |
| Phazeon | no | 23:19 |
| nowen | Can you see a list of the resources in your java cache? | 23:20 |
| Phazeon | hmmmm | 23:21 |
| nowen | Or is it just "Delete temp files"? | 23:22 |
| Phazeon | had been using just delete temp files | 23:23 |
| Phazeon | using the cache viewer after doing that wikidtoken was listed under deleted applications... I've just removed that let's see what happens | 23:23 |
| nowen | Canv you see the resources too? Should be a wikidtoken.wkd | 23:24 |
| Phazeon | there's a system resources area in the cache viewer but wikidtoken.wkd isn't there, all stuff from javafx.com | 23:25 |
| nowen | Huh | 23:26 |
| Phazeon | and now I'm trying just the stand alone jar the jnlp has been uninstalled | 23:27 |
| Phazeon | still no luck | 23:28 |
| nowen | What the H | 23:29 |
| Phazeon | as I said I've tried removing every trace of both Java and wikidtoken I could find from my desktop and reinstalling everything fresh | 23:30 |
| Phazeon | one thing we havn't tried | 23:30 |
| nowen | You know any python? There's also a command line python token you could try | 23:30 |
| nowen | What haven't we tried? | 23:30 |
| Phazeon | we've been using the same version ever since you helped me get the webstart token to work | 23:31 |
| Phazeon | possibly try a client one minor update behind? | 23:31 |
| Phazeon | *shrug* | 23:32 |
| nowen | there's prolly a 3.1.8 token at the same link | 23:34 |
| Phazeon | heh great now the 88888.wikidsystems.net is the first entry I get when I start typing the address | 23:34 |
| Phazeon | in my web browser :D | 23:34 |
| nowen | I'm on my phone right now, so I can't get the link | 23:35 |
| nowen | Hehe | 23:35 |
| Phazeon | Ok just to let you know, on your website in the token clients download area the link for the web-start token does point to 3.1.8 | 23:36 |
| Phazeon | that's how I got ahold of that version in the first place | 23:36 |
| nowen | Oh, yeah. Have to fix that | 23:37 |
| Phazeon | but no luck with that either | 23:37 |
| nowen | Didn't think so | 23:37 |
| Phazeon | I've been trying more and more workstations at the office and none of them are working | 23:37 |
| Phazeon | but this laptop was there yesterday and it was able to communicate with the server... just wasn't able to get a passcode because I hadn't recreated the token (didn't know how then heh) | 23:38 |
| nowen | Is the debug output the same? | 23:38 |
| Phazeon | hadn't checked that but I'll pick a new one to try | 23:40 |
| Phazeon | yeah same basic message | 23:42 |
| nowen | Got to be something running on these machines that is affect java | 23:43 |
| Phazeon | and I get the get method not supported message in a browser | 23:43 |
| nowen | You still get content 0 in wfetch? | 23:44 |
| Phazeon | don't have it installed on that system | 23:45 |
| nowen | bout time for me to leave the soccer field. | 23:47 |
| nowen | I can check back in after dinner | 23:47 |
| nowen | 5 more mins p | 23:47 |
| Phazeon | well can we escalate this? even if it's a call tomorrow | 23:47 |
| nowen | Sure | 23:47 |
| nowen | can we do a remote desktop? | 23:48 |
| Phazeon | do you use something like webex or gotomeeting? | 23:49 |
| nowen | Yeah. We have webex | 23:49 |
| Phazeon | ok that will work. To be honest I don't care if my desktop works or not... it's about to be reinstalled soon as I get some spare time (aka another month) so we can both remote into one of the workstations in the office. | 23:50 |
| nowen | Just worth a shot | 23:51 |
| Phazeon | yeah. So tomorrow then? | 23:51 |
| nowen | The fact that wfetch isn't working should tell us something | 23:51 |
| Phazeon | maybe I've misinterpreted the output too... | 23:52 |
| nowen | Yeah. What time in the am works for you? | 23:52 |
| Phazeon | are you in EST? | 23:52 |
| nowen | Yep | 23:52 |
| Phazeon | yeah I'm PST... so lets see 9 my time would be noon yours wouldn't it? | 23:54 |
| nowen | Yes | 23:54 |
| Phazeon | that works for me if it works for you | 23:54 |
| nowen | That works. Let's meet here first | 23:54 |
| Phazeon | ok | 23:54 |
| Phazeon | cya then | 23:55 |
| nowen | Cya | 23:55 |
| Phazeon | have a good evening | 23:55 |
| *** nowen has quit (Quit: Bye) | 23:55 | |
| *** Phazeon has quit (Quit: Page closed) | 23:55 | |
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