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Troubleshooting FAQ

Help for troubleshooting issues.

Sections
  1. Installation Documentation
  2. Integration Documentation

Installation Documentation

  1. How do I know if my certificate is valid?
  2. How do I run the token in Debug mode?
  3. I added a domain to my software token, but now I don't see the registration code on the WiKID server.
  4. I am trying to add a domain to my Blackberry, but it says I am offline.
  5. I can't log in to the WiKIDAdmin Web Interface
  6. I deleted my WiKIDToken.wkd file and recreated it, but can't log in.
  7. I entered the WiKIDAdmin credential, but I get a 404 error!
  8. I forgot the passphrase for my server. What do I do?
  9. I get an Illegal key size error when trying to create the intermedate CA.
  10. I keep getting 'could not obtain configuration for:' when i try to create a new domain.
  11. I've run setup and start, but all I see is a blank screen when I browse to WiKIDAdmin.
  12. My keyboard is not a US keyboard and my passphrase is not being accepted
  13. My token is not creating a domain.
  14. Provider Class error
  15. Token is getting "Zero-bytes returned" from server
  16. What ports are needed for WiKID? How do I know if the listener running on the server?