Are you behind a proxy? Proxy support is available on the J2SE tokens. Under Actions, Set Preferences you can enter your proxy information. Please contact your network administrator for your proxy information if you don't know it.
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SUPPORT & DOCS
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Troubleshooting FAQ
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What ports are needed for WiKID? How do I know if the listener running on the server?
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How can I test if the server is working correctly?
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How do I know if my certificate is valid?
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How do I know if the firewall is letting my authentication requests through?
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How do I run the token in Debug mode?
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How can I improve performance by cleaning up the database?
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I can't log in to the WiKIDAdmin Web Interface
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I am trying to add a domain to my Blackberry, but it says I am offline.
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I entered the WiKIDAdmin credential, but I get a 404 error!
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I get an Illegal key size error when trying to create the intermedate CA.
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I've run setup and start, but all I see is a blank screen when I browse to WiKIDAdmin.
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Provider Class error
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Token is getting "Zero-bytes returned" from server
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My keyboard is not a US keyboard and my passphrase is not being accepted
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My token is not creating a domain.
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I'm not getting authenticated. What do I check?
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I forgot the passphrase for my server. What do I do?
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I deleted my WiKIDToken.wkd file and recreated it, but can't log in.
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How can I set radius logging to debug? How can I see if WiKID is getting the radius requests?
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I added a domain to my software token, but now I don't see the registration code on the WiKID server.
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I keep getting 'could not obtain configuration for:' when i try to create a new domain.
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What ports are needed for WiKID? How do I know if the listener running on the server?
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