Troubleshooting FAQ

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Help for troubleshooting issues.

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	Title	Size	Modified	State
I'm not getting authenticated. What do I check?	I'm not getting authenticated. What do I check?	1.5 kB	Feb 11, 2009 08:34 AM	Published
What ports are needed for WiKID? How do I know if the listener running on the server?	What ports are needed for WiKID? How do I know if the listener running on the server?	1.6 kB	Feb 11, 2009 08:33 AM	Published
How do I know if the firewall is letting my authentication requests through?	How do I know if the firewall is letting my authentication requests through?	1 kB	Feb 11, 2009 08:28 AM	Published
My token is not creating a domain.	My token is not creating a domain.	1 kB	Feb 11, 2009 08:33 AM	Published
How do I generate a certificate?	How do I generate a certificate?	1.3 kB	Feb 11, 2009 08:26 AM	Published
I added a domain to my software token, but now I don't see the registration code on the WiKID server.	I added a domain to my software token, but now I don't see the registration code on the WiKID server.	1 kB	Feb 11, 2009 08:28 AM	Published
How can I test if the server is working correctly?	How can I test if the server is working correctly?	2.0 kB	Apr 29, 2009 05:42 PM	Published
How do I know if my certificate is valid?	How do I know if my certificate is valid?	1 kB	Feb 11, 2009 08:27 AM	Published
I've run setup and start, but all I see is a blank screen when I browse to WiKIDAdmin.	I've run setup and start, but all I see is a blank screen when I browse to WiKIDAdmin.	1 kB	Feb 11, 2009 08:31 AM	Published
I deleted my WiKIDToken.wkd file and recreated it, but can't log in.	I deleted my WiKIDToken.wkd file and recreated it, but can't log in.	1 kB	Feb 11, 2009 08:29 AM	Published
I am trying to add a domain to my Blackberry, but it says I am offline.	I am trying to add a domain to my Blackberry, but it says I am offline.	1 kB	Feb 11, 2009 08:29 AM	Published
I forgot the passphrase for my server. What do I do?	I forgot the passphrase for my server. What do I do?	1.3 kB	Feb 11, 2009 08:30 AM	Published
I entered the WiKIDAdmin credential, but I get a 404 error!	I entered the WiKIDAdmin credential, but I get a 404 error!	1 kB	Feb 11, 2009 08:30 AM	Published
I get an Illegal key size error when trying to create the intermedate CA.	I get an Illegal key size error when trying to create the intermedate CA.	1.1 kB	Sep 14, 2009 01:07 PM	Published
My keyboard is not a US keyboard and my passphrase is not being accepted	My keyboard is not a US keyboard and my passphrase is not being accepted	1.2 kB	Feb 11, 2009 08:31 AM	Published
I keep getting 'could not obtain configuration for:' when i try to create a new domain.	I keep getting 'could not obtain configuration for:' when i try to create a new domain.	1.3 kB	Feb 11, 2009 08:31 AM	Published
I can't log in to the WiKIDAdmin Web Interface	I can't log in to the WiKIDAdmin Web Interface	1.2 kB	Feb 11, 2009 08:28 AM	Published
How do I run the token in Debug mode?	How do I run the token in Debug mode?	4.9 kB	Mar 06, 2009 12:05 PM	Published
How can I set radius logging to debug? How can I see if WiKID is getting the radius requests?	How can I set radius logging to debug? How can I see if WiKID is getting the radius requests?	1.2 kB	Mar 20, 2009 08:23 AM	Published