I'm not getting authenticated. What do I check?

First, check the logs in the WiKID Admin. The link is in the upper right hand corner. When the one-time passcode is sent to the token client, the log reads "Passcode Request Successful (128)". After that, you should see entries on your two-factor authentication attempt. If you don't see any, then the WiKID server is not getting the request from the network client to authenticate the user.

• Make sure that the network client has the correct IP address of the WiKID server and that it can route to it.
• Make sure that the shared-secrets are correct, if you're using radius.
• Did you run 'stop' and 'start' on the server after creating the network client? If not, the firewall on the WiKID server might be blocking the authentications.