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You are here: Home Documentation & Support Troubleshooting WiKID I am trying to add a domain to my Blackberry, but it says I am offline.

I am trying to add a domain to my Blackberry, but it says I am offline.

You have installed the WiKID two-factor software token on your Blackberry and you are connected on your mobile network, but when you try to add a domain, you get a message saying you are offline and need to be online to create a WiKID Domain. Try rebooting the Blackberry, check your firewall settings and make sure that you can access the internet via the browser.