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A cautionary tale

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Recently,  A Small Orange, a web-hosting company was attacked and their server taken down.  I hadn't heard of them, despite the fact that they are based in Atlanta.  Here are the details of the attack:  http://forums.asmallorange.com/index.php?showtopic=12908.

I heard about it through twitter, where they posted this: 

A hacker took out 25 servers last night at 11:45pm. We have identified exactly how they got in and are putting in further protections.

and

This includes a jumpbox and two-factor authentication system, which we had been testing anyways. We're obviously moving up those plans.

and

We've already IDed the cause (a compromised tech's password) and have fixed the problem now. Techs are being reissued pwds now!

By jumpbox, I assume the mean some type of SSH gateway (see this how-to on setting up an SSH gateway/jumpbox with WiKID two-factor authentication). 

It seems like A Small Orange has a great reputation for customer service.  They seemed to have handled the attack in a very open and above-board way.  I would also bet that they seriously tighten their security - so if you are looking for hosting or virtual private servers, they could be a great bet. 

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